Associate Patient Care Coordinator

UnitedHealth Group•Latrobe, PA

9d•$16 - $29•Onsite

About The Position

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment. This position is full time (40hours/week) with the need to be able to work 24/7. Employees are required to have flexibility to work on any of our schedules during this 24/7-time frame. It may be necessary, given the business need, to work occasional overtime. Our offices are located at 100 Excela Health Drive, Latrobe, PA and include the other outpatient sites in Ligonier, Latrobe Square. And Blairsville. Also, with the ability to cover the ER as needed We offer 3-4 weeks of paid training. Training consists of 20 “buddy shifts” as well as a training program with a training team on the computer that is about one weeklong. The hours of the training will be based on the schedule of the person you will be shadowing.

Requirements

High School Diploma/GED
1+ years of experience in a hospital, office setting, customer service setting or phone support role
Intermediate level of proficiency in typing skills
Ability to work a full-time schedule with any shift during a 24-hour, 7 day a week schedule (to include holidays)
Access to reliable transportation and valid US driver's license

Nice To Haves

Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Strong interpersonal, communication and customer service skills

Responsibilities

Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units