Part Time Associate Patient Care Coordinator

UnitedHealth Group•Middlebury, CT

1d•$16 - $29•Onsite

About The Position

Optum is seeking an Associate Patient Care Coordinator to join their team in Middlebury, CT. This role is part of the Optum Care Delivery team, contributing to the vision of making healthcare better for everyone. The position offers the support of a global organization, allowing the coordinator to help patients live healthier lives. The role emphasizes career fulfillment and work-life balance, encouraging the advancement of community health and the contribution of new practice ideas. Tides of Mind Counseling, part of the Optum family, is specifically looking for this role to join their Behavioral Care Team. The position involves a 25-hour work week, Monday through Thursday, with flexible hours between 8 am - 4 pm EST or 9 am - 5 pm EST, to be determined upon hire. The location is 900 Straits Turnpike, Middlebury, CT 06708.

Requirements

High School Diploma or GED
1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of customer experience in an office environment, preferably a mental health or medical setting

Nice To Haves

Basic understanding of medical terminology
Proven ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
Proven ability to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff, both written and verbally
Proven ability to accomplish multiple tasks in an environment with interruptions
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to work well under pressure in a fast-paced environment

Responsibilities

Greets patients and visitors in a prompt, courteous and helpful manner
Verifies insurance information, address and phone number of the patient, registers new patients
Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
Schedule appointments, take messages, and respond to the needs of patients and callers
Assist with new clients (i.e., explain paperwork, verify completion, obtain signatures and consents, obtain insurance information, etc.)
Schedule new clients according to staff qualifications and insurance requirements. Send text messages/emails to patients regarding upcoming appointments and canceled/rescheduled appointments
Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees
Secure patient information and maintain patient confidentiality
Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
Performs clerical duties such as copying, faxing and filing
Contact patient in case of no call no show
Ability to use an electronic health record (Athena)
Effectively executes time management by notifying the provider team of the patientâ€™s arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts., which may include voicemails, emails, and online bookings.
Helps ensure continuity of care and communication between Optum providers and other partners as appropriate.
Completes clinic reports and administrative duties to ensure exceptional patient care.
Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information.
Opens or closes the clinic facility.
Performs related work as required