Associate Patient Care Coordinator

UnitedHealth Group • Phoenix, AZ

44d • $16 - $29 • Onsite

About The Position

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience
• 1+ years of Microsoft Office experience

Nice To Haves

• 1+ years of experience in a health care setting
• Bilingual (English / Spanish)
• Bilingual (English / Tagalog)
• Knowledge/understanding of CPT/ICD-10 coding
• Excellent communication skills and phone etiquette
• Experience in providing customer service
• Independent means of transportation during work hours for job related tasks

Responsibilities

• First point of contact for our patients. Sets the tone for a positive experience
• Exhibits empathy, courtesy, competence, efficiency and care
• Schedules, appointments and procedures, following standard guidelines
• Uses Multiple computer and phone systems to fulfill patient needs over phone
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Advises patients of their responsibilities regarding insurance and referral information

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED