Associate Patient Care Coordinator
About The Position
Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Poughkeepsie, NY. Optum is a clinician-led care organization focused on improving healthcare delivery. As part of the Optum Care Delivery team, you will contribute to making healthcare better for everyone, leveraging the resources and support of a global organization to help patients live healthier lives. The role offers an exceptional career opportunity, empowering employees to live their best lives at work and home, and the fulfillment of advancing community health while contributing to practice innovations. The Associate Patient Care Coordinator is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, adhering to Lean processes, and supporting the team in meeting financial, clinical, and service goals.
Requirements
- High School Diploma or GED
- 1+ years of computer proficiency experience (multitasking through multiple applications including Microsoft Outlook, Excel, and Word)
- 1+ years of customer service or healthcare experience
- Ability to travel 10%25 to other offices as needed for coverage
Nice To Haves
- 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Experience working with an electronic health record (EPIC)
- Knowledge of Medical terms
- Bilingual in Spanish and English
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Greets patients and visitors in a prompt, courteous and helpful manner
- Verifies insurance information, address and phone number of the patient, registers new patients
- Arrives patients on the computer for scheduled appointment
- Follow the payment Security policy and procedures according to Optum Medical guidelines
- Answers incoming and outgoing phone calls in a courteous and prompt manner; directs calls and takes messages, ability to make confirmation calls
- Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
- Schedules patients for future appointments
- Assists therapists with paperwork needed for pre-certification of therapy visits
- Confirms new patient appointments for the next day
- Performs clerical duties such as copying, faxing and filing
- Contact patient in case of no call show
- Ability to use an electronic health record (EPIC)
- Effectively executes time management by notifying the provider team of the patient’s arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts., which may include voicemails, emails, and online bookings.
- Helps ensure continuity of care and communication between Optum providers and other partners as appropriate.
- Completes clinic reports and administrative duties to ensure exceptional patient care.
- Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information.
- Opens or closes the clinic facility.
- Performs related work as required
Benefits
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
