Associate Patient Care Coordinator
About The Position
Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. ProHealth Physicians has an immediate opening for a friendly, patient focused and detail oriented Associate Patient Care Coordinator to join our team. May be asked to float to local practices in the region for coverage.
Requirements
- High School Diploma/GED
- 1+ years of experience working in a customer service environment OR working in a professional setting using a computer and telephone
- Intermediate level of proficiency in Microsoft office
Nice To Haves
- 6+ months of experience as a receptionist in a healthcare setting
- 6+ months of experience working with an electronic health record
Responsibilities
- Ability to travel 10%25 of the time within the region area, must have reliable transportation
- Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Greet patients and conduct check-in process
- Monitor daily reminder call logs to reschedule appointments as needed
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
- Maintain knowledge of current OSHA and ProHealth policies
- Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- Perform other duties as assigned
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
