Associate Patient Care Coordinator

UnitedHealth Group•Gilbert, AZ

7h•$16 - $29•Onsite

About The Position

As an Associate Patient Care Coordinator, you will serve as the first point of contact for patients and their families, creating an important first impression. Your professionalism, expertise, and dedication will ensure patients receive quality care. The role involves diligently obtaining complete and accurate insurance and demographic information in a timely manner to provide high-quality, compassionate health care services to all, regardless of their ability to pay. Positions may be available in various areas including Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child, and Transplant Services.

Requirements

High School Diploma/GED
6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role or call center environment
Basic level of proficiency with computer and Windows PC applications, including the ability to learn new and complex computer system applications

Nice To Haves

1+ years of Registration experience in a hospital OR medical setting
Understanding of medical terminology
Working knowledge of insurance policies and procedures and patient care setting

Responsibilities

Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Utilizes computer systems to enter, access or verify patient data in real - time ensuring accuracy and completeness of information
Responsible for checking in and obtaining all demographics and insurance information for patients
Answer billing questions
Deliver and create patient estimates based off insurance benefits

Benefits

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
competitive base pay
full and comprehensive benefit program
performance rewards
management team who demonstrates their commitment to your success
Paid Time Off which you start to accrue with your first pay period
8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan
Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
incentive and recognition programs
equity stock purchase
401k contribution