Associate Partner Operations Manager

Salesforce•San Francisco, CA

11d•Hybrid

About The Position

Salesforce is seeking a collaborative, analytical professional with a builder's mindset and a passion for problem-solving at scale to join their newly formed team within the ISV Partnerships organization. This role will involve designing and building automation and workflows using agentic tools, analyzing Salesforce reporting and data to surface insights, and scaling Partner Onboarding and Business Development processes. The position is ideal for a tenacious self-starter who thrives in ambiguity and is excited about building the foundation for the future of Partner territory management at scale. Salesforce offers a fast-paced, innovative environment with the tools, resources, and coaching to help build the foundation for a career.

Requirements

2+ years of work experience
Experience building automation and workflows using agentic tools
Experience with Salesforce reporting, and proficiency segmenting and analyzing data within Excel/Google Sheets
Excitement to work on a new team — loves solving problems and is energized by ambiguity
Strong organizational skills, with the ability to manage multiple priorities in a fast-paced, collaborative team environment
Strong verbal and written communication skills, with willingness to develop basic process documentation and partner-facing collateral under guidance

Nice To Haves

Experience working on a scaled team, ideally within SaaS, AI, data, or cloud ecosystems
Experience creating enablement and/or email content for external audience
Community management experience
Experience using marketing automation tools
Passion for partner growth and ecosystem success
Familiarity with the Salesforce platform (APIs, workflows, automation, agents), or a strong willingness to learn this quickly
Experience with tools such as Claude, OpenAI, Tableau, Slack/Slackbot, Google Workspace, Workbench

Responsibilities

Design, build, and maintain automation, workflows, and autonomous agents using agentic tools to streamline operational processes across the ISV Partnerships teams.
Build and maintain Salesforce reports and dashboards, and segment and analyze data to drive decision-making.
Identify manual, repetitive processes across the team and propose and build scaled, automated solutions.
Work cross-functionally with Business Development teams, technical experts, support, legal, and operations teams to help guide process improvements.
Achieve monthly, quarterly, and annual metrics as outlined by the business.
Identify, trial, and leverage AI tools that support the execution of improvements to our Partner Experience and scale our Partner Onboarding processes.
Help stand up foundational processes and documentation for a brand-new team function, with the flexibility to shape scope as the role is expected to evolve over time.
Design, test, and maintain automations using agentic tools to reduce manual work across both internal and external processes and engage partners.
Build and maintain Salesforce reports, and segment and analyze data in Excel to identify trends, gaps, and opportunities for the team.
Partner closely with internal teams, learning from their expertise to help build and scale the "Digital PAM" role — driving scaled partner account management across the Salesforce ecosystem.