Associate Participant Payments Analyst

IQVIA•Wayne, PA

16h

About The Position

The Associate Participant Payments Analyst oversees site and patient set-up, initiates site communication, and conducts internal peer reviews. This role involves meticulously reviewing and inputting current patient and site details in the SaaS patient payment software, with a focus on managing site budgets related to patient reimbursement. Additionally, the Associate Participant Payments Analyst provides patient support and serves as a liaison between vendors and IQVIA.

Requirements

Typically requires 0 - 2 years of prior relevant experience.
Requires knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education.
Business Administration, Finance, Accounting, Project Management, or a health-related field preferred, or equivalent combination of education, training and customer service experience that provides the knowledge, skills and abilities to perform the job
Prior customer service experience required
Relevant work experience preferred
Prior accounts payable/invoicing experience preferred
Data entry experience preferred
Experience with business financial applications preferred
Prior experience in client service at a biotechnology company, CRO, pharmaceutical company or other organization supporting research activities in a financial or data management / analysis capacity preferred
Prior data validation experience preferred
Must be customer focused and have excellent interpersonal, written and oral communication skills
Strong analytical skills and attention to detail
High energy, self-starter with the ability to work in a team environment as well as independently
Able to think independently, and to analyze and solve problems creatively
Strong time management and planning skills
Detail oriented, analytical and the ability to meet aggressive deadlines
Comfortable working in a global company environment
Strong PC skills (i.e. Microsoft Office, Google, MS Project, SAP-Business One)

Nice To Haves

Business Administration, Finance, Accounting, Project Management, or a health-related field preferred
Relevant work experience preferred
Prior accounts payable/invoicing experience preferred
Data entry experience preferred
Experience with business financial applications preferred
Prior experience in client service at a biotechnology company, CRO, pharmaceutical company or other organization supporting research activities in a financial or data management / analysis capacity preferred
Prior data validation experience preferred

Responsibilities

Provides support for the start-up, maintenance and study closeout phases of patient payments service delivery
Identify and communicate opportunities for process improvement to the immediate supervisor
Ensures that all site and patient records are established to support timely and accurate payments to patients within the terms of signed Statement of Work (SOW) with Sponsors
Works in coordination with designated Patient Solutions Operational Lead(s) to support achievement of contractual commitments from study initiation through closeout
Maintains the master site list for assigned clinical trials, ensuring that all setup documents have been received – including but not limited to, executed Clinical Trial Agreement (CTA), and Amendments
Posts CTAs, amendments or other contract related documents to the SaaS software
Set-up initial Site information, patient information and patient payment budgets
Performs payment processing and supports patient customer service for an assigned set of Sponsor(s) and studies
Responsible for ownership, opening, monitoring and resolution of cases and patient communications including working closely with vendor to communicate and patient questions applicable to them
Ensure support to the clinical trial sites and patients is provided at IQVIA’s levels of excellence through timely resolution of issues that are raised through email and/or phone contact
Ensures work is SSAE18 compliant where appropriate
Ensure that all study, site and budget set-ups are peer reviewed for accuracy as defined by SSAE18 policies and procedures
Process, patient ID, YOB or other requests in compliance with SSAE18 policies and procedures to ensure that payments are processed with accuracy
Responsible for assisting in opening, managing and closing patient administrative trackers
Responsible for the preparation of project specific status updates, site and patient related, which are provided to the Patient Solution Operational Lead prior to their established Sponsor calls and may be asked to speak to these items during those discussions
Responsible for reporting on Patient Solutions specific (site set-ups, patient setups, and customer service) red line items (deliverables processed outside of IQVIA’s established acceptable processing thresholds) to be reported during Sponsor Governance Meetings
Acts as an escalation point for open patient-specific issues