Associate, Order Fulfillment

Holt Renfrew•Vancouver, BC

1d•CA$18 - CA$24•Onsite

About The Position

The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.

Requirements

Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management
Updating and maintaining all systems accordingly
Processing of customer returns that are shipped back to stores
Comply with all Health & Safety policies and requirements

Nice To Haves

Associate, Stock Movement maintains an orderly department stock room, executes stock movement requests and provides stock assistance to the selling floor.
Ensure all stock areas are neat, clean and orderly
Move department fixtures as directed
Receive merchandise onto the selling floor
Remove hangers and D-techs from Cash Wraps and store appropriately
Process Price Change Reports, Markdowns, Return To Vendor merchandise, and consolidations within required timeframes
Assist selling floor with stock recovery
Take deliveries to shipping and alterations
Client transfer requests executed and sent out same day

Responsibilities

Producing order pick lists, multiple times per day as required
Ensuring hold orders are executed within 24 hours of receipt
Inputting shipping confirmations into the database in a timely manner
Organizing picking route based on volume and customer express orders
Processing and updating of all orders on proper systems
Packaging and preparing orders for shipping
Ensuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following: Footwear items are checked for mismates, Product checked for quality, newness, and damages, Label orders are correct for their proper destination
Following up on order notifications on the portal and Apps
Prioritizing and actioning all orders based on time sensitivity
Picking, shipping, and confirming all orders in a timely manner
Securing and safely storing all orders as required
Tracking, monitoring and logging all store returns
Reviewing returned merchandise to ensure the following: Confirm customer order and returned product match the original order number, Check for any customer notes on file from Customer Service Center, Confirm all return dates fall within the policy window, Examine merchandise to ensure it is in resalable condition
Processing of refunds to finalize the process
Returning the resalable merchandise to the appropriate department
Work with cross functional teams to achieve high compliance of fill rates
Provide feedback to system administrator on overall program
Resolve compliance issues in a timely manner
Ensure CTS / Online Sales policy and procedure are adhered to
Track, record system report management
Maintain high order fulfillment rate
Update cancelled reports twice per week and notify sales associates
Maintain filing system
Order and replenish Wrap & Pack supplies as required based on volume