Associate, Order Fulfillment

Holt Renfrew•Toronto, ON

2d•Onsite

About The Position

The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.

Requirements

High school diploma
Very detailed oriented
Proficient with computers and systems (POS, IP , CTS , SAP, etc)
Highly service-oriented with exceptional organizational and follow up skills

Responsibilities

Producing order pick lists, multiple times per day as required
Ensuring hold orders are executed within 24 hours of receipt
Inputting shipping confirmations into the database in a timely manner
Organizing picking route based on volume and customer express orders
Processing and updating of all orders on proper systems
Packaging and preparing orders for shipping
Ensuring all client orders are fully inspected prior to packing and shipping
Footwear items are checked for mismates
Product checked for quality, newness, and damages
Label orders are correct for their proper destination
Following up on order notifications on the portal and Apps
Picking, shipping, and confirming all orders in a timely manner
Processing of customer returns that are shipped back to stores
Tracking, monitoring and logging all store returns
Confirm all return dates fall within the policy window
Examine merchandise to ensure it is in resalable condition
Processing of refunds to finalize the process
Returning the resalable merchandise to the appropriate department
Resolve compliance issues in a timely manner
Other duties and tasks as assigned
Track, record system report management
Order and replenish Wrap & Pack supplies as required based on volume
Ensure compliance with privacy policies, regulations, and cyber security measures.