Associate, Operations Strategy

Hiive • Vancouver, BC

7d • Onsite

About The Position

As an Associate, Operations Strategy, you will be joining our operations team at a pivotal inflection point in Hiive's growth, embedding as a trusted partner to one of our core revenue-generating teams. You will own the systems that power their work end-to-end, partner with industry experts and GTM engineers to automate complex workflows, and bridge the gap between strategic intent and technical execution. This is hands-on, high-leverage work — you won't just be managing tools, you will be scoping, building, and scaling them from the ground up. If you thrive in high-intensity environments and want to leave an indelible mark on a rapidly evolving industry, we want to work with you.

Requirements

• 4+ years of progressive experience in revenue operations, sales operations, or a highly analytical GTM role within a high-growth startup or fintech, or 2+ years of such experience combined with experience in consulting, investment banking, or finance.
• Systems builder's mindset: Hands-on experience implementing, administering, or significantly re-architecting business systems end-to-end. You have owned tools, not just used them.
• AI-native mindset: You are already using AI tools to accelerate your own workflow and have a point of view on how LLMs and agents can transform traditional revenue operations.
• Technical proficiency: Strong Salesforce skills are a must.
• Systems thinking: You are a big-picture thinker, capable of visualizing large inter-dependent systems and understanding how to build scalable operations that can handle explosive growth.
• Bias for action and growth mindset: You move fast, operate with intensity, and take real ownership of your projects from initial concept to long-term impact. You see opportunity wherever you look.

Nice To Haves

• Experience with Airtable, SQL, and modern BI tools (Omni, Tableau, Looker) is a significant plus.
• Experience within a fintech or marketplace environment, ideally with exposure to capital markets or trading.
• Understanding of financial services regulations and compliance considerations in a sales context.
• Experience in a B2B sales environment with complex sales cycles.
• Prior depth in one or more of the tool categories above — outbound/lifecycle, market intelligence, workflow/project, or post-trade/financial systems.

Responsibilities

• Serve as an operations partner to your assigned GTM team, understanding their workflows, KPIs, and pain points with greater fluency than anyone outside the team.
• Scope, implement, administer, and own the systems most critical to your vertical — which could range from outbound and lifecycle platforms (Outreach, Customer.io) to market intelligence tools (Pitchbook) to workflow and project systems, to post-trade and financial platforms, depending on the pod. You will be the power user, the admin, and the expert.
• Own the Salesforce work for your vertical — reports, dashboards, flows, page layouts, validation rules — and partner with our dedicated Salesforce team on complex architectural builds.
• Partner with our GTM engineers to implement AI workflows that automate manual work, surface proprietary insights, and scale the human judgment of our sales and trading team.
• Analyze performance metrics and conversion data to report on what's working, iterate on what isn't, and raise the bar on operational hygiene.
• Work daily with sales and trading, compliance, legal, marketing, and product to translate market insights into automated workflows and scalable systems.
• Identify bottlenecks in your vertical's revenue lifecycle and deploy automated solutions to clear them, maintaining a high bar for data integrity at every step.

Benefits

• Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
• Comprehensive 100% employer-paid health and dental premiums, a health and personal spending account.
• Dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
• $20-per-day commuter benefit for every day you work in our Vancouver HQ.
• An engaging social calendar, including bi-weekly catered lunches, bi-weekly “Friday bar,” team workouts, annual summer party, and holiday party, two “onsite” all-team retreats each year, semi-annual team-building events, and Hiive Women’s Network events.
• Significant opportunities for growth into team leadership and management roles.
• Entrepreneurial culture and a small and dynamic team.
• Sponsorship, immigration, and relocation for exceptional candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed