Associate Operations Specialist

ICF•Columbia, SC

5d•Remote

About The Position

To support our growth, we are seeking candidates with an interest in utility energy efficiency programs and knowledge of energy-efficient technologies associated with commercial building systems. As an Associate Operations Specialist, you will play a crucial role in supporting the efficient and effective management of energy and environmental programs and projects. You will be responsible for identifying opportunities for process improvements, sharing best practices, collaborating with cross-functional teams, and conducting thorough analyses of program operations.

Requirements

Bachelor’s degree in a relevant field + 1 years of work experience or Associates degree with 3+ years of work experience.
Must successfully pass a background check.

Nice To Haves

Interest in utility energy efficiency programs
Knowledge of energy-efficient technologies associated with commercial building systems

Responsibilities

Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
Develop and share best practices across the team and organization.
Collaborate with IT, Reporting, Marketing, and Customer Care teams.
Conduct analyses to identify trends, issues, and opportunities for improvement.
Assist with processing incoming project applications.
Review project application forms and submittals to ensure compliance with program policies and procedures.
Assign project applications for further processing and review per program policies and procedures.
Assist with customer and contractor inquiries.
Coordinate quality control follow-up on project inspections and customer surveys as appropriate.