Associate Operations Specialist
About The Position
Associate Operations Specialist Location: Remote / Mid central region Preferred Ready to make a difference? Come join our team as an Associate Operations Specialist supporting commercial energy efficiency programs. The Associate Operations Specialist will work with a cross-functional team of program management, finance, technical, and marketing personnel. You will be responsible for the preparation and submission of weekly invoices, report generation and reconciliation, updating monthly presentations for our client and managing and reviewing project applications. Additionally, you will work with IT and Delivery teams, maintain organized records, and identify inefficiencies in the current invoice process to suggest improvements. This role will interface with manufacturers, retailers, Trade Allies, customers, engineers & consultants, and reviews project application forms and submittals to ensure compliance with program policies and procedures Why You Will Love Working Here Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!) What You Will Be Doing As an Associate Operations Specialist , you will work with all levels of our team, including our program managers, program operations manager, field inspectors, and IT support group. You will provide a variety of administrative support to ensure our various rebate programs meets goal.
Requirements
- Bachelor’s Degree (or applicants can substitute one year of related experience for one year of education)
- 1+ year(s) professional experience in administration, operational support, data analysis, quality assurance, research and/or related experience
Nice To Haves
- Experience performing data and/or financial calculations, analyzing program metrics, identifying trends, and evaluating process inefficiencies
- Demonstrated success operating in complex cross-functional teams to achieve high levels of production, meet tight deadlines, and deliver compliant quality work products
- Ability to communicate effectively, written and verbally, with clients and colleagues at all levels
- Advanced proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
- Demonstrated ability to work independently and takes ownership of processes.
Responsibilities
- Provide support for field-based staff and a network of participating Trade Allies
- Maintain ongoing communications with participating contractors, customers, and consultants.
- Clarify and resolve/escalate customer/contractor concerns related to program participation, as necessary.
- Review project application forms and submittals.
- Review technical specifications, calculations, and cost estimates for energy efficiency projects.
- Assist technical teams to ensure QA/QC standards for the program are met.
- Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database.
- Process program incentive payments per established policies and procedures.
- Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.
- Data entry as part of our invoice process and program forecasting
- Creating Excel formulas, pivot tables, and macros on a daily basis
- Managing various invoicing and reporting processes, performing QA reviews with project managers, and submitting for client approval.
- Leading communication with IT group, monitoring IT tickets, and recommending improvements based on use of IT tools
- Monitoring program metrics and identifying and evaluating trends in the data
- Maintaining and updating shared files, resources, and program documents
- Learning, maintaining, and updating process workflows and team manuals
Benefits
- Quality of life: Flexible workplace arrangements, work-life balance
- Investment of the community: Donation matching, volunteer opportunities
- Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
