Associate Operations Representative

RBC•Montreal, QC

4d•Onsite

About The Position

The Associate Operations Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

Requirements

Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Client Focus
Efficient and accurate data entry abilities.
Available to work from Monday through Friday (10am to 6pm).
Ability for problem resolution and to determine quickly the departments’ priorities

Nice To Haves

Ability to work in high volume & strict timeframe deadlines
Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)

Responsibilities

Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
Examines all documents for completeness and takes full responsibility for quality and accuracy of day-to-day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment.
Exercises due diligence in following operational risk policies, procedures standards and guidelines.
Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.
Supports a client first mindset through communication and demonstrated positive behaviors