Associate Operations Representative - Deposit Processing

RBC•Vancouver, BC

21h•Onsite

About The Position

Reporting to the Department Manager or Team Leader. Responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy Principles.

Requirements

Knowledge on how to operate a computer applications and must have keyboard skills
Can speak and write in English
Strong attention to detail and problem resolution skills
Flexibility to work a variety of shifts as our Centre is open Monday to Friday from 6am to 8pm
Can lift up to 50 lbs.

Nice To Haves

Communication
Critical Thinking
Customer Service
Interpersonal Relationship Management
Operational Delivery
Process Improvements
Time Management

Responsibilities

Showcase basic understanding of basic products and processes.
Follow standard procedural guidelines
Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
Manage all partners to develop their skills and proficiency on designated capabilities for the role/business through Development Plan activities and career planning discussions.