Associate Operations Processor - Lockbox

Wells Fargo Bank•Tukwila, WA

1d•Onsite

About The Position

Wells Fargo is seeking an Associate Operations Processor. This position is the first step in a rewarding career in financial services, where you will learn about payment processing and the financial services industry. The Lockbox environment is high-volume, fast-paced, and deadline-driven, operating behind the scenes with minimal customer contact. In this role, you will perform general clerical operations tasks that are routine and repetitive. Responsibilities include receiving, preparing, and distributing incoming and/or outgoing mail or packages, as well as capturing transactions into a proprietary processing system. Other duties may involve opening, reviewing, sorting, logging, batching, scanning, verifying or matching data on documents, performing simple data entry tasks, and routine math calculations. You will work under close supervision, adhering to established procedures. A successful Associate Operations Processor will demonstrate strong attention to detail, organizational skills, the ability to follow procedures, and basic computer knowledge, along with a desire to constantly improve performance speed and accuracy. The working environment is described as fun, with a casual dress code in a highly secure facility.

Requirements

6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Mail Room/Lockbox Experience
Mail Extraction Experience
10-key numerical data entry experience
Strong attention to detail and accuracy skills
Ability to achieve high production and quality standards
Ability to work effectively, as well as independently, in a team environment

Responsibilities

Perform general clerical operations tasks that are routine in nature
Receive, log, batch, and distribute work
File, photocopy, and answer phones
Prepare and distribute incoming and outgoing mail
Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
Work under close supervision following established procedures
Conduct account research
Assist in receiving and sorting mail per customer number and deadline time
Assist in prepping and slicing mail for Extraction Team
Assist in mail extraction
Assist in scanning documentation
Perform data entry
Follow policy and procedures with attention to detail
Work independently to meet customer SLAs while maintaining production and quality standards