Associate Operations Processor - Lockbox

Wells Fargo Bank•Tukwila, WA

2d•Onsite

About The Position

At Wells Fargo, an Associate Operations Processor plays a foundational role in supporting the bank’s operational infrastructure. You’ll complete routine processing activities and help maintain consistent workflows to ensure that core business functions run smoothly and accurately. You will directly contribute to operational efficiency, reliability, and the bank’s ability to deliver consistent service across the organization. In this role, you will: Support the execution of routine operational processes within established workflows Ensure work is accurately received, tracked, and completed in a timely manner Follow applicable policies, procedures, and compliance requirements when completing work Contribute to consistent workflow execution by following structured processes and guidelines to ensure compliance with internal standards Maintain organized documentation to support consistency and traceability of work Identify and escalate exceptions, errors, discrepancies or issues to more experienced team members or supervisors Prioritize daily work assignments to meet service level expectations and deadlines Collaborate with colleagues to support operational goals and process execution Provide information and operational support to internal partners and stakeholders

Requirements

6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to lift 10 lbs.

Nice To Haves

Experience executing routine business operations, administrative, or clerical tasks with accuracy, attention to detail, and accountability, and collaboration with team members as needed to support operational objectives
Ability to organize, track, and prioritize assigned work within structured workflows to support timely and consistent completion, effective time management, and operational process delivery
Apply active listening, critical thinking, problem-solving, and sound judgement while reviewing information to identify, resolve, or escalate issues
Experience following procedures, quality standards, and internal guidelines to support consistent, compliant, and reliable operational outcomes
Ability to identify and escalate risks to maintain compliance
Ability to stay focused and resilient while completing high-volume, repetitive, or process-driven work in a structured environment

Responsibilities

Support the execution of routine operational processes within established workflows
Ensure work is accurately received, tracked, and completed in a timely manner
Follow applicable policies, procedures, and compliance requirements when completing work
Contribute to consistent workflow execution by following structured processes and guidelines to ensure compliance with internal standards
Maintain organized documentation to support consistency and traceability of work
Identify and escalate exceptions, errors, discrepancies or issues to more experienced team members or supervisors
Prioritize daily work assignments to meet service level expectations and deadlines
Collaborate with colleagues to support operational goals and process execution
Provide information and operational support to internal partners and stakeholders
Account research
Assist in receiving/sorting mail per customer number and deadline time
Assist in prepping and slicing mail for Extraction Team
Assist in mail extraction
Assist in scanning documentation
Performing data entry
Attention to detail, follow policy/procedures
Work independently to meet customer SLA's while maintaining production and quality Standards