Associate Operations Manager - Washington D.C.
CloudKitchens•Washington, DC
•Onsite
About The Position
CloudKitchens helps restaurateurs around the world succeed in online food delivery by transforming underutilized properties into smart kitchens. This role is based in Washington D.C. and involves overseeing daily operations, ensuring facility maintenance, onboarding new partners, and providing exceptional customer support. The company is focused on making food more affordable, higher quality, and convenient, while also creating jobs and offering a wide range of healthy food options.
Requirements
- Experience in operations management.
- Experience in team leadership and training.
- Experience in customer service and relationship management.
- Experience in sales or business development.
- Familiarity with online food delivery platforms.
- Ability to manage P&L statements.
- Knowledge of HVAC, refrigeration, water heaters, and ice machines maintenance (with training provided).
- Ability to perform general upkeep and minor repairs.
- Strong communication and interpersonal skills.
- Data-driven decision-making skills.
- Ability to work onsite five days a week.
Nice To Haves
- Experience in the restaurant or food service industry.
- Experience with onboarding processes for new businesses.
- Familiarity with local health and safety regulations.
Responsibilities
- Lead and train a dedicated facility team, handling scheduling, training, and performance management.
- Manage an efficient order fulfillment process and deliver excellent customer service.
- Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
- Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments.
- Lead facility tours, proactively engage with restaurants for relationship building, and deliver sales pitches.
- Develop and maintain internal relationships to set proper expectations with potential customers and identify value-added opportunities.
- Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
- Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning.
- Manage the overall partner experience, preventing churn, and extending partner lifecycle.
- Participate in planning sessions with management and peers, utilizing data to make decisions.
- Review and report KPI metrics to facility management and contribute to goal setting.
- Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
- Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
- Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
Benefits
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
- Equity awards
- Annual performance-based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
