Associate Operations Business Analyst (Hybrid)

Intact Specialty Solutions•Canton, MA

4d•Hybrid

About The Position

At Intact Insurance Specialty Solutions, we are experts at protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. We currently have an opportunity for an Associate Operations Business Analyst to join our Operations team in our Canton, MA office on a hybrid schedule. This position is responsible for working closely with customers, stakeholders, and other team members to understand the business requirements that drive the development of the design and functional specifications for moderately complex quality technical solutions. Provides technical information and expertise as well as coordination of workflow processes and automation projects. The business analyst utilizes their comprehensive knowledge of systems and processes to provide instructions, training, second tier support, knowledge-based systems maintenance, business specification development, and acceptance testing.

Requirements

Bachelor’s degree or related experience.
Expert in Excel
Basic SQL knowledge
1-3 years of related experience in Production or Operations is required, preferably in a Property and Casualty carrier.

Nice To Haves

Report formatting / Presentation of reports / Organized data are key
Understanding basic queries is a must or ability to learn quickly
Power BI This is a plus. Looking for someone that can expand their knowledge in this area
Experience working with a Scrum team a plus (see JIRA Management below)

Responsibilities

Conducts research, performs analysis, and assists with major automation projects.
Provides business expertise and coordinates or assists with the development of business requirements.
Develops understanding of interrelationships between various systems necessary to ensure compatibility of programming between systems.
Provides status reports to management.
Assists the business and IT with the development of business requirements in collaboration with management, IT and the business leaders.
Performs analysis of current state operational and underwriting workflows to recommend, design and document business processes utilizing the go-forward underwriting/ policy administration system.
Assists lower level positions in the development and execution of acceptance testing plans or Business Quantification Plans.
Involved at some level throughout the entire life cycle of projects assigned.
Offers alternatives through the process.
Assists other departments with the development and the deployment of new and revised product filings.
Coordinates system and processing changes with other departments such as operations, product development and regulatory staff to ensure compliance with state law.
Completes updates in the user-maintenance utilities to support all production applications.
Scrutinizes internal information from project meetings such as project status reports and meetings notes as well as external sources such as insurance circulars, notices, and proprietary filings to identify potential issues for system or processes.
As a result of this analysis, assists with the development of system or process requirements.
Develops, maintains, and distributes reference guides and training material for new products and enhancements, as needed. Distribution may be in the following forms: training programs, paper manuals, electronic mail, discussion databases, and on-line material.
If assigned, provides second tier support for lines of businesses and policy writing applications.
Participates in business review of such items as rating quality, procedures, system releases, knowledge-based systems, recording, and other back-end processing to ensure accuracy and participates in developing recommended solutions for improvement.
Participates in development of automation/project request and works with management to ensure compliance of operations procedures.
Creating/updating monthly financial reports
Respond to ad hoc reporting requests – utilizing knowledge of the producer data and Excel/SQL skills
Respond to emails and inquiries – often researching and problem solving
Works closely with Business Development and Senior Leadership team to provide producer reports
Updates PM data as needed