Associate Operation Specialist, Program Operations

ICF•Saint Louis, MO

1d•Remote

About The Position

The Associate Operation Specialist supports energy efficiency programs, working within a cross-functional team including program management, finance, technical, and marketing personnel. This role involves preparing and submitting weekly invoices, generating and reconciling reports, updating monthly client presentations, and managing and reviewing project applications. The specialist will also collaborate with IT and Delivery teams, maintain records, and identify process inefficiencies. A key aspect of the role is interfacing with various stakeholders such as manufacturers, retailers, Trade Allies, customers, engineers, and consultants, ensuring project applications and submittals comply with program policies and procedures. As an Associate Operation Specialist, you will provide a variety of administrative support to ensure various rebate programs meet their goals.

Requirements

Bachelor’s Degree
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

Nice To Haves

Demonstrates the ability to work independently and takes ownership of processes
1+ years of experience developing, designing, or administering successful operational processes; or experience managing operations for consulting projects for utilities, state energy offices, state/local governments, and/or regional non-profits
Demonstrated success operating in complex cross-functional teams to achieve high levels of production, meet tight deadlines, and deliver compliant quality work products
Ability to communicate effectively, written and verbally, with clients and colleagues at all levels

Responsibilities

Preparation and submission of weekly invoices
Report generation and reconciliation
Updating monthly presentations for clients
Managing and reviewing project applications
Working with IT and Delivery teams
Maintaining organized records
Identifying inefficiencies in the current invoice process to suggest improvements
Interfacing with manufacturers, retailers, Trade Allies, customers, engineers & consultants
Reviewing project application forms and submittals to ensure compliance with program policies and procedures
Providing support for field-based staff and a network of participating Trade Allies
Maintaining ongoing communications with participating contractors, customers, and consultants
Clarifying and resolving/escalating customer/contractor concerns related to program participation, as necessary
Reviewing technical specifications, calculations, and cost estimates for energy efficiency projects
Assisting technical teams to ensure QA/QC standards for the program are met
Performing energy savings calculations for prescriptive energy efficiency measures and uploading records into program database
Processing program incentive payments per established policies and procedures
Coordinating with or following up on program quality control activities such as inspections and customer surveys as appropriate
Performing data entry as part of the invoice process and program forecasting
Creating Excel formulas, pivot tables, and macros on a daily basis
Being responsible for invoicing and reporting processes, performing QA reviews with project managers, and submitting for client approval
Monitoring program metrics and identifying and evaluating trends in the data
Maintaining and updating shared files, resources, and program documents
Learning, maintaining, and updating process workflows and team manuals