Associate Operation Specialist, Program Operations

ICF•St. Louis, MO

1d•Remote

About The Position

The Associate Operation Specialist will support energy efficiency programs, working with a cross-functional team including program management, finance, technical, and marketing personnel. Key responsibilities involve preparing and submitting weekly invoices, generating and reconciling reports, updating monthly client presentations, and managing and reviewing project applications. This role also entails collaborating with IT and Delivery teams, maintaining records, and identifying process inefficiencies for improvement. The specialist will interact with various stakeholders such as manufacturers, retailers, Trade Allies, customers, engineers, and consultants, ensuring project applications comply with program policies. The position provides administrative support to ensure rebate programs meet their goals, working with program managers, operations managers, field inspectors, and IT support.

Requirements

Bachelor’s Degree
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

Nice To Haves

Demonstrates the ability to work independently and takes ownership of processes
1+ years of experience developing, designing, or administering successful operational processes; or experience managing operations for consulting projects for utilities, state energy offices, state/local governments, and/or regional non-profits
Demonstrated success operating in complex cross-functional teams to achieve high levels of production, meet tight deadlines, and deliver compliant quality work products
Ability to communicate effectively, written and verbally, with clients and colleagues at all levels

Responsibilities

Preparation and submission of weekly invoices
Report generation and reconciliation
Updating monthly presentations for our client
Managing and reviewing project applications
Work with IT and Delivery teams
Maintain organized records
Identify inefficiencies in the current invoice process to suggest improvements
Interface with manufacturers, retailers, Trade Allies, customers, engineers & consultants
Reviews project application forms and submittals to ensure compliance with program policies and procedures
Provide support for field-based staff and a network of participating Trade Allies
Maintain ongoing communications with participating contractors, customers, and consultants
Clarify and resolve/escalate customer/contractor concerns related to program participation, as necessary
Review project application forms and submittals
Review technical specifications, calculations, and cost estimates for energy efficiency projects
Assist technical teams to ensure QA/QC standards for the program are met
Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database
Process program incentive payments per established policies and procedures
Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate
Data entry as part of our invoice process and program forecasting
Creating Excel formulas, pivot tables, and macros on a daily basis
Responsible for invoicing and reporting processes, performing QA reviews with project managers, and submitting for client approval
Monitoring program metrics and identifying and evaluating trends in the data
Maintaining and updating shared files, resources, and program documents
Learning, maintaining, and updating process workflows and team manuals