Associate Onboarding Manager (CSM I) – Ongoing Supplier Onboarding (OSO)
About The Position
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: Job Summary: The Associate Onboarding Manager (CSM I) is a customer-facing role that supports our OSO (Ongoing Supplier Onboarding) customer base by executing supplier onboarding activities for a portfolio of buying organizations. This role partners with the Customer Success Manager/Executive and Account Director to keep suppliers moving through onboarding, engages directly with buying organizations to resolve status inquiries and submission errors, and builds toward account-level ownership of onboarding strategy over time.
Requirements
- Bachelor's degree, or equivalent combination of education and experience
- Highly collaborative with the ability to manage multiple initiatives
- Proven ability to engage cross-functionally
- Solution-oriented thinker with the ability to execute on ideas
- Previous client or customer-facing experience
- Strong time management and organization skills
- Excellent verbal and written communication skills
Nice To Haves
- Some experience with data analysis to identify onboarding trends where action is needed
Responsibilities
- Serve as a customer-facing point of contact for buying organizations on supplier onboarding status and inquiries
- Execute supplier onboarding activities that drive supplier readiness and buying organization satisfaction
- Collaborate with internal teams to troubleshoot onboarding issues as they arise
- Participate in weekly status and escalation calls with buying organizations
- Send weekly onboarding status reports to assigned accounts
- Update supplier statuses in Community to keep records accurate
Benefits
- Comprehensive benefits package designed to support employees’ health, well-being, and financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
