Associate, Office of the CEO & COO

Better Mortgage•New York, NY

18h•Onsite

About The Position

We’re building the future of home finance—and we’re looking for a high-agency operator early in their career who wants to work directly with company leadership on the most important problems in the business. This is not a traditional BizOps, Strategy, or RevOps role. You will operate as an extension of the CEO and COO, with direct exposure to and participation in the company’s highest-stakes decisions. You will report into senior business leadership with a direct line of sight to the CEO and COO, operating as part of the core decision-making environment—not outside of it. This role is based in our NYC headquarters (World Trade Center) and operates primarily in-person, as close collaboration with leadership is core to the role. This role is designed for someone early in their career who wants to operate like a founder—high ownership, high intensity, and high expectations.

Requirements

2–4 years of experience, ideally from top-tier consulting (MBB or similar) or a CEO Office / BizOps / Founder’s Associate-type role
Experience working directly with senior leadership and comfort operating in high-stakes, fast-moving environments
Exceptionally analytical and structured thinker—you break down problems and get to answers quickly
Strong comfort working with BI platforms; ability to independently pull and analyze data is highly preferred
High agency—you identify what needs to happen and make it happen without waiting for direction
Strong intellectual curiosity and honesty—you challenge assumptions (including your own) and adjust quickly when wrong
Demonstrated grit, drive, and ownership mindset—you push through ambiguity and deliver outcomes
Clear interest in using AI as a core part of how you think and work

Responsibilities

Operate at the Center of the Business: Work directly with the CEO, COO, and business leadership on high-priority, ambiguous problems. Develop independent, data-backed perspectives and challenge assumptions with confidence. Drive work from problem definition → analysis → recommendation → implementation.
Diagnose & Improve Operational Efficiency: Conduct deep-dive analyses into how the business operates—for example, evaluate new product/services and make recommendations as to how they might improve operations and/or reduce costs. Identify bottlenecks across the funnel (lead → conversion → close) and quantify their impact. Surface inefficiencies tied to cost, time, and conversion—and prioritize what matters most. Translate findings into clear, actionable recommendations and partner with teams to implement changes.
Build & Scale Revenue Infrastructure: Help build and improve the systems and processes that support revenue generation. Partner with Sales, Marketing, Finance, and Product to improve conversion rates, reduce inefficiencies, and increase revenue per customer. Support development of forecasting, pipeline visibility, and performance tracking.
Drive Insight & Accountability: Build analyses, dashboards, and reporting that create clarity for leadership and enable better decision-making. Support weekly and monthly business reviews by surfacing key insights and performance drivers. Ensure leadership has visibility into what is working, what is not, and where to act.
Use AI as a Core Operating Tool: Use AI as a core thinking partner to develop hypotheses, challenge domain experts, and pressure-test decisions using data and first-principles reasoning. Come prepared with facts, perspectives, and questions—not just outputs. Leverage AI to accelerate how quickly you go from problem → insight → action.

Benefits

Performance-driven compensation: Competitive base salary with bonus or incentive opportunities, depending on role
Comprehensive, flexible health benefits: A range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one.
Financial wellbeing & long-term support: Build long-term financial security with a 401(k) through Vanguard, HSA with employer contributions, FSA’s, Employer Paid STD & LTD plans and access to financial planning resources.
Time to recharge: Generous paid time off, company holidays, sick time, and paid parental leave.
Support for families: Paid parental leave and childcare support, including employer matching for dependent care FSA.
Holistic wellbeing support: Mental health care (6 free virtual or in-person sessions) and wellness programs through Spring Health, EAP access, and additional perks like pet insurance and lifestyle discounts.
Flexibility in how you work and live: Pre-tax Commuter benefit accounts with an employer match, and programs designed to support different working styles and lifestyles.
Daily perks that make work better: Meal and snack offerings in select offices, plus a stipend to support your day-to-day - whether you’re in the office or working remotely.
An exceptional NYC office experience: Work from our World Trade Center headquarters - featuring thoughtfully designed spaces, natural light, and panoramic skyline views. It’s a space built for collaboration, creativity, and bringing bold ideas to life.
High-impact work at a category-defining moment: Help shape the brand of an AI-native company reinventing homeownership from the ground up