Associate, NCS Relations & Planning-Europe

LA28•Los Angeles, CA

6d•Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The organization's mission is to create an unparalleled experience for athletes, fans, partners, and the community. The 2028 Games will be the first Summer Games in the U.S. in 32 years and will mark Los Angeles' third time hosting the Olympics and first time hosting the Paralympics. This role is part of the National Olympic and Paralympic Committee Services (NCS) Team, which aims to engage, empower, and support National Olympic Committees (NOCs) and National Paralympic Committees (NPCs) in preparing for the Games. The NCS team is structured into two workstreams: Relations & Planning and Services and Operations, working collaboratively to provide the necessary support and channels for NOCs and NPCs to engage with LA28 and prepare for the Games. The team is also responsible for creating and managing programs and services in line with LA28, IOC, and IPC guidelines, including workshops, seminars, reporting, and operation centers.

Requirements

Minimum 2 years of relevant experience
Bachelor’s degree or equivalent required
English as primary working language
Experience working with Office suite products including Microsoft Excel and PowerPoint
Experience working in Smartsheet or other project management tools
Experience collaborating with international organizations or conducting business across European regions.
Experience in global engagement, cultural awareness, and international client management.
Background in sport organizations, membership management, or account management.
Hands-on experience delivering large-scale events or managing complex and demanding event operations.
Familiarity with key operational areas such as sport events, client services, international relations, transportation, accommodations, logistics, accreditation, and food & beverage.
Understanding the structure, protocols, and requirements of the Olympic and Paralympic Games.
Demonstrated commitment to delivering exceptional service and operational support.
Proven ability to navigate complex environments with multiple internal and external partners.
Strong interpersonal skills with a track record of fostering positive, collaborative relationships.
Exceptional attention to detail, strong sense of ownership, and proficiency in documentation.
Excellent written and verbal communication skills; adept at team building and co-creating solutions through collaborative decision-making.
Well-developed analytical and critical thinking skills to address challenges effectively.
Ability to work autonomously, prioritize tasks, and resolve issues with minimal supervision.
Self-starter with experience in defining objectives, seeking feedback, and iterating work products.
Capable of managing multiple priorities and deadlines while contributing to a close-knit team.

Nice To Haves

Fluent written and spoken French, Spanish, Russian, or other languages highly preferred.
Experience with data analytics and reporting tools a plus.
Any experience with or exposure to adaptive sport experience a plus.

Responsibilities

Cultivate and maintain trusted, transparent, and authentic client relationships with 15-25 NOCs or NPCs.
Oversee client correspondence ensuring timely, transparent, and clear communications.
Support the review and production of key documents, policies, and client informational resources, and support their timely, consistent, and coordinated distribution to clients.
Manage client escalation pathways throughout the Games lifecycle, consolidating client issues/feedback and subsequent issue resolution.
Support the coordination and delivery of highly impactful NOC and NPC visits, including generation of post-visit follow-ups and reports.
Support the delivery of all Pre-Games readiness activities for NOCs and NPCs, including Open Days and Chefs de Mission Seminars.
Represent LA28 at meetings and seminars.
Cultivate and maintain trusted, transparent, and authentic cross-functional client relationships with 8-10 Functional Areas (FAs).
Support NOC/NPC and LA28 FA discovery meetings, presentations, and planning sessions to capture key information and trends in NOC/NPC planning.
Monitor the athlete journey from arrival to departure, validating service levels and venue plans impacting the NOC/NPC delegation journey.
Integrate with LA28 FAs as a trusted and valuable central resource of NOC/NPC-specific information to support their planning.
Manage status tracking and reporting tools reflecting progress on NCS and LA28 FA milestones.
Implement strategies to mitigate identified gaps and meet the demands of NOC/NPC delegations.
Conduct critical reviews, edits, and validations of publications from other FAs to ensure accuracy and compliance prior to their release and submission to NOCs and NPCs.
Perform a wide range of activities during Games-time operations, including stress tests at the Village, setup and preparation of workspaces, coordination of team arrivals and allocation, and night shifts.
Support, execute, and oversee projects across functional areas, ensuring alignment with communicated timelines, deliverables, and expected outcomes.
Serve as a critical member of the Games-time event operations and support of the NCS Service Center.
Serve as a key point of contact for assigned NOCs and/or NPCs during Games-time.
Effectively implement critical Games-time processes such as issue capture, resolution management, and client communications.
Support all other duties as assigned, which may include tasks such as NOC/NPC move-in activities, distribution of NOC/NPC assets, daily reporting, Ceremonies support, critical situation support, and more.