Associate, NCS Relations & Planning-Europe

LA28 (Web)•Los Angeles, CA

7d•$69,000 - $79,000•Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The National Olympic and Paralympic Committee Services (NCS) Team's aims is to engage, empower, and support 206 National Olympic Committees (NOCs) and 185 National Paralympic Committees (NPCs) in the preparation and planning of the most seamless, innovative, and engaging Games experience ever for their athletes, team officials, and delegation members. NCS is organized into two key workstreams: Relations & Planning and Services and Operations. These two workstreams create a trusted and impactful client-centered cross-functional team which delivers the opportunities, channels, and support required for NOCs and NPCs to successfully engage with LA28, and to prepare to bring their athletes and delegations to the LA28 Olympic and Paralympic Games. The NCS team is also charged with the creation and management of a range of critical programs and services in accordance with LA28, IOC (International Olympic Committee), and IPC (International Paralympic Committee) guidelines in the lead-up to and throughout the Games-time period including workshops, seminars, reporting, and operation centers. The NCS Relations and Planning Associate - Europe will play a critical role within the LA28 NCS team, reporting directly to the NCS Relations and Planning Manager while supporting aspects of service level planning, client management, communications, and support for a portfolio of National Olympic Committees (NOCs) or National Paralympic Committees (NPCs). This role supports the implementation of a robust engagement strategy that provides timely, transparent, and effective channels of communication between NOCs of Europe, and LA28. They will work to build a strong understanding of the requirements and needs of their assigned client group and support the representation of those needs across the organization in client planning activities. The NCS Relations and Planning Associate will regularly support the collaboration with, and alignment on, service level planning with a portfolio of LA28 functional areas (FAs) including Accreditation, Accommodations, Transport, Food & Beverage, Sports, Villages, and much more. Additionally, they will be appointed to coordinate and/or support core NCS projects and programs in the lead-up to and during the Games-time period.

Requirements

Minimum 2 years of relevant experience
Bachelor’s degree or equivalent required
Multilingual: English as primary working language; fluent written and spoken French, Spanish, Russian, or other languages highly preferred.
Experience working with Office suite products including Microsoft Excel and PowerPoint
Experience working in Smartsheet or other project management tools
Experience with data analytics and reporting tools a plus
Global Business Exposure: Experience collaborating with international organizations or conducting business across European regions.
International Relations: Experience in global engagement, cultural awareness, and international client management.
Sport Industry Expertise: Background in sport organizations, membership management, or account management.
Major Event Operations: Hands-on experience delivering large-scale events or managing complex and demanding event operations.
Core Event Functions: Familiarity with key operational areas such as sport events, client services, international relations, transportation, accommodations, logistics, accreditation, and food & beverage.
Olympic & Paralympic Knowledge: Understanding the structure, protocols, and requirements of the Olympic and Paralympic Games; any experience with or exposure to adaptative sport experience a plus.
Customer-Centric Mindset: Demonstrated commitment to delivering exceptional service and operational support.
Client Management: Proven ability to navigate complex environments with multiple internal and external partners.
Relationship Building: Strong interpersonal skills with a track record of fostering positive, collaborative relationships.
Detail Orientation & Accountability: Exceptional attention to detail, strong sense of ownership, and proficiency in documentation.
Communication & Collaboration: Excellent written and verbal communication skills; adept at team building and co-creating solutions through collaborative decision-making.
Problem-Solving: Well-developed analytical and critical thinking skills to address challenges effectively.
Independent Execution: Ability to work autonomously, prioritize tasks, and resolve issues with minimal supervision.
Proactive Approach: Self-starter with experience in defining objectives, seeking feedback, and iterating work products.
Adaptability & Teamwork: Thrives in dynamic, fast-paced environments; capable of managing multiple priorities and deadlines while contributing to a close-knit team.

Nice To Haves

Experience with data analytics and reporting tools a plus
Any experience with or exposure to adaptative sport experience a plus

Responsibilities

Cultivate and maintain trusted, transparent, and authentic client relationships with 15-25 NOCs or NPCs.
Oversee client correspondence ensuring timely, transparent and clear communications.
Support the review and production of key documents, policies, and client informational resources, and support the distribution of those resources to clients in a timely, consistent and coordinated manner.
Manage client escalation pathway throughout the Games lifecycle, consolidating client issues/feedback and subsequent issue resolution.
Support the coordination and delivery of highly impactful NOC and NPC visits including generation of post-visit follow-ups and reports.
Support the delivery of all Pre-Games readiness activities for NOCs and NPCs including Open Days, Chefs de Mission Seminars and more.
Support the LA28 presence at meetings and seminars.
Cultivate and maintain trusted, transparent, and authentic cross-functional client relationships with 8-10 Functional Areas (FAs).
Support NOC /NPC and LA28 FA discovery meetings, presentations, and planning sessions to capture key information and trends in NOC /NPC planning.
Monitor the athlete journey from touch-down to take-off, validating service levels and venue plans impacting the NOC /NPC delegation journey.
Integrate with LA28 FAs as a trusted and valuable central resource of NOC /NPC specific information to support their planning.
Manage status tracking and reporting tools reflecting progress on NCS and LA28 FA milestones.
Implement strategies to mitigate identified gaps and meet the demands of NOC/NPC delegations.
Conduct critical reviews, edits and validations of publications from other FAs to ensure accuracy and compliance prior to their release and submission to NOCs and NPCs.
Perform a wide range of activities, including stress tests at the Village, setup and preparation of workspaces, coordination of team arrivals and allocation, and nightshifts.
Support, execute, and oversee projects across functional areas, ensuring alignment with communicated timelines, deliverables, and expected outcomes.
Serve as a critical member of the Games-time event operations and support of the NCS Service Center.
Serve as a key point of contact for assigned NOCs and/or NPCs during Games-time.
Effectively implement critical Games-time processes such as issue capture, resolution management, client communications.
Support all other duties as assigned which may include tasks such as NOC/NPC move-in activities, distribution of NOC/NPC assets, daily reporting, Ceremonies support, critical situation support, and more.