Associate Member Advocate Training Program- October 2026 (Scottsdale, AZ)
About The Position
We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices. We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that our members never want to leave. This role involves providing exceptional service to our members during difficult times. The majority of your day will be spent taking phone calls from our members, taking first notice of loss, delivering exceptional customer service, providing proactive member outreach, and handling service requests to completion, focusing on empathetic service, active listening, and building trust. You will also handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution, and quickly respond to member and agent inquiries via telephone, email and mail.
Requirements
- Know your way around a computer
- Can easily switch between multiple applications to complete a task
- Remembering details, prioritizing competing tasks and thinking critically to solve problems
- Take pride in your work
- Communicate your thoughts clearly (over the phone and in writing)
- Friends and family describe you as a person with integrity
Nice To Haves
- Previously worked in a restaurant, school or retail store
Responsibilities
- Taking phone calls from our members, taking first notice of loss
- Deliver exceptional customer service during all interactions with members
- Provide proactive member outreach
- Handle service requests to completion; focusing on empathetic service, active listening, and building trust
- Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution
- Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us
Benefits
- Opportunities to stretch and grow
- Professional and personal development
- On-the-job learning
- Clarity and kindness
- Support in good times and bad
- A community that cares
- Commuter support of $100 per month
- Comprehensive eight-week paid onboarding program
- State licenses and designations (Property & Casualty Claims Adjuster License)
- Regularly scheduled 1X1s with their manager
- Feedback is a gift
- Investment in employees’ professional and personal development
- Internal promotion opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
