Associate Member Advocate Training Program- October 2026 (Scottsdale, AZ)

PURE Insurance • Scottsdale, AZ

3d • Hybrid

About The Position

We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices. We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that ​our members never want to leave.

Requirements

• Proficiency with computers, able to switch between multiple applications.
• Ability to remember details, prioritize competing tasks, and think critically to solve problems.
• Pride in work.
• Clear communication skills (over the phone and in writing).
• Integrity.

Nice To Haves

• Previous experience in a restaurant, school, or retail store.

Responsibilities

• Provide exceptional service to our members during difficult times.
• Take phone calls from our members, taking first notice of loss.
• Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust.
• Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution.
• Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us.

Benefits

• Opportunities for professional and personal development.
• On-the-job learning.
• Supportive work environment.
• Comprehensive eight-week paid onboarding program.
• State licenses and designations (Property & Casualty Claims Adjuster License) obtained during onboarding.
• Regularly scheduled 1x1s with manager.
• Commuter support of $100 per month for those commuting to the office three or more days a week.
• Overtime eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed