Associate Medical Director

CenterWell • Gastonia, NC

5d • $310,000 - $368,500 • Onsite

About The Position

The Associate Medical Director has similar job duties as a Physician, focusing on outpatient medicine, continuity of care, health maintenance, and disease prevention. The Associate Medical Director is also responsible for administrative oversight and outcomes for clinical providers designated to their area. They keep a medical history and medical records, and refer patients to specialists as needed. Decisions are typically related to identifying and resolving complex technical and operational problems within clinics/centers. The Associate Medical Director will spend 20-30% of their time clinically focused on direct patient care, with the remaining time dedicated to administrative duties related to oversight of clinical provision of care in their area. This role requires a solid understanding of how organization capabilities interrelate across multiple clinics/centers. The Associate Medical Director will supervise/manage assigned clinicians designated to a market. Clinician’s PTO management will be handled in collaboration with the Center administrator, including holiday schedules and as determined by the organization. Management of CME time and reimbursement requests, service recovery reports (Patient complaints), and guidance to individual clinicians about patient terminations (in collaboration with compliance) are also key responsibilities. The role involves managing behavioral concerns pertaining to assigned clinicians, providing support to on-site clinicians with logjams and workflow issues, and overseeing provider quality and developing workflows to help close gaps in quality. A minimum of one half-day per week at a clinic site for onsite visits is required. Support for clinicians with schedule templates, coverage, and daily issues, as well as assistance with panel management and oversight of the quality of assigned team members, are expected. The Associate Medical Director will meet with Regional CAs and other AMDs at least monthly and may be assigned to organizational committees as needed to represent the clinical perspective of the market. Assistance in ongoing chart review monitoring and recruitment/interviewing as requested is also part of the role. In collaboration with the RMD, performance reviews will be completed as required. Participation as backup on call and assistance in organizing team building activities are also expected. The Associate Medical Director will maintain regular clinic hours for a percentage of FTE as determined with the Regional Medical Director, as detailed on the clinical job description. They will also serve as a community representative for CenterWell in media and press activities.

Requirements

• Graduate of an accredited medical school (MD/DO) with a current medical license, maintaining licensure requirements of the state of jurisdiction.
• Board Certification in Family Medicine, Internal Medicine or Geriatric Medicine.
• Minimum five years of experience in outpatient practice, with clinical experience in primary care, senior health, and value-based care (VBC).
• Minimum three years of experience successfully leading clinicians in a leadership role with demonstrated impact on clinician talent, culture, and performance, and effective partnership with operations and supporting teams.
• Skilled in use of clinical technology platforms and resources, such as EMR systems (e.g. athenahealth, Epic, eClinicalWorks), voice documentation tools (e.g. Dragon, Abridge) and clinical evidence & pathway resources (e.g. UpToDate).
• This role is considered patient facing and is part of CenterWell’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• Candidates selected for this job will be required to adhere to Humana’s flu vaccine policy.

Responsibilities

• Focus on outpatient medicine, continuity of care, health maintenance, and disease prevention.
• Provide administrative oversight and manage outcomes for designated clinical providers.
• Maintain medical history and records.
• Refer patients to specialists as needed.
• Identify and resolve complex technical and operational problems within clinics/centers.
• Spend 20-30% of time on direct patient care.
• Dedicate remaining time to administrative duties related to oversight of clinical provision of care.
• Supervise and manage assigned clinicians.
• Manage clinician PTO in collaboration with Center administrator, including holiday schedules.
• Manage CME time and reimbursement requests.
• Handle service recovery reports (Patient complaints).
• Provide guidance to clinicians about patient terminations in collaboration with compliance.
• Manage behavioral concerns pertaining to assigned clinicians.
• Support on-site clinicians with logjams and workflow issues.
• Oversee provider quality and develop workflows to close quality gaps.
• Schedule at least one half-day at clinic site for onsite visit per week.
• Support clinicians with schedule templates, coverage, and daily issues.
• Assist with panel management.
• Oversee the quality of assigned team members.
• Meet with Regional CAs and other AMDs at least monthly.
• Participate as a representative on organizational committees as needed.
• Assist in ongoing chart review monitoring.
• Assist with recruitment and interviewing as requested.
• Complete performance reviews in collaboration with RMD.
• Participate as backup on call.
• Assist in organizing team building activities.
• Maintain regular clinic hours for a percentage of FTE as determined with Regional Medical Director.
• Serve as a community representative for CenterWell in media and press activities.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior