Associate Mechatronics Field Engineer

FANUC America Corporation•Rochester Hills, MI

43d•Onsite

About The Position

The Associate Field Service Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment. Reporting to our Rochester Hills, MI. office, the Associate Field Service Engineer will provide support to customers in the state of Michigan with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.

Requirements

High School Diploma or GED
Transport equipment and parts (weighing up to 75 pounds) to customer locations
Ability to diagnose issues and effectively solve problems
Ability to evaluate, select, and adapt engineering solutions to meet application requirements
Ability to quickly learn and apply new technologies, concepts, and methodologies to remain current with industry advancements
Excellent communication skills, including written and verbal presentation of technical information
Ability to diagnose issues and effectively use diagnostic tools
Flexibility in traveling 80% - 90% to customer sites
Must have or be able to obtain a valid driver’s license and be able to legally operate a rental vehicle in the U.S. and Canada for business travel.

Nice To Haves

Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field
Two years of relevant experience in a technical customer support or field service environment
Previous CNC exposure or experience

Responsibilities

Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products.
Investigate customer complaints and perform analysis to determine the cause(s).
Operate with consistent support of Supervisor/Manager
Actively participate in on-the-job training and classroom instruction
Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers
Report quality problems to the appropriate manager/supervisor as they are encountered
Control inventory as assigned
Learn service operations, procedures and policies, including timely and accurate submission of required paperwork
Maintain all company-provided equipment, including tools
Travel as required within company-provided directions and guidelines
Travel to customer sites with some overnight travel
Able to travel by airplane for training purposes/ meetings as needed
Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer’s level of expertise
Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager
Frequently work with a more senior-level Field Service Engineer