Associate Market Sales Manager (Detroit)

ChenMed•Warren, MI

6d•$83,638 - $119,482•Hybrid

About The Position

We are seeking an innovative and entrepreneurial Associate Market Sales Manager (MSM) to lead a team of field-based growth professionals in a defined geographic area. The MSM will be the main point of contact for growth activities, overseeing day-to-day sales efforts to ensure consistent and profitable new patient acquisitions. This role involves creating strategies and action plans to drive both short- and long-term sales earnings, partnering with selling agents and health insurance sales leaders, and collaborating with center operations leaders to drive overall net growth. A key focus will be on ensuring successful new patient onboarding and member retention efforts, including scheduling appointments, completing paperwork, orienting new patients, generating referrals, supporting retention initiatives, and participating in member recapture efforts.

Requirements

Knowledge and experience with leading a sales team.
Strong coaching and mentoring skills.
Growth mindset and ability to create strong business relationships with operational leaders.
Extensive experience in sales and relationship sales experience.
Ability to use Salesforce.
Strong problem-solving, time management, organizational, and analytical skills.
Ability to present data and analysis to a variety of stakeholders.
Strong written and verbal skills.
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
Requirement to build strong relationships, both inside and outside of the company.
Ability and willingness to travel locally, regionally, up to 25% of the time.
High level of integrity, dependability, and reliability.
Ability to manage change and align with our mission.
Spoken and written fluency in English; bilingual preferred.
This job requires use and exercise of independent judgment.
BA/BS degree required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
A minimum of 7 years of sales experience required.
A minimum of 2 years in a supervisory/managerial role leading a sales team of direct reports required.
A minimum of 2 years using contact relationship management tools.
A valid Class C or D or State equivalent driver's license, issued by the State of current employment, required.
Current, personal automobile insurance needs to be equal or greater than your state, county or city requirements.
Must have $100,000 No-Fault or Personal Injury (PIP)/$300,000 Property Damage Liability (PDL) Limits requirement on the personal automobile insurance policy.
Incumbents in this role will be subject to bi-annual Motor Vehicle Record (MVR) checks to ensure proper compliance.
Must maintain a valid driver's license with a clean record.

Nice To Haves

MA/MS degree preferred.
Direct-to-patient sales and marketing experience preferred.
Experience within the Medicare Advantage population strongly preferred.
Experience working for a large, health insurance sales team or Medicare Sales Direct Marketing Organizations (field or telesales) preferred.
Experience managing local marketing events.
Direct Marketing Organizations experience preferred.
Health Plan provider group experience preferred.

Responsibilities

Directly supervises a team of sales professionals to ensure sales goals are met or exceeded and provides reliable, efficient support for the team.
Leads all aspects of leading the team including selection, onboarding, performance management, and engagement.
Manages, coaches, and provides training to field-based sales professionals to develop a high-performing sales team.
Monitors performance of sales team on a daily, weekly, and monthly basis, and provides monthly and quarterly results assessments of sales staff’s productivity.
Leads and facilitates team meetings and training, and trains, coaches, and educates team members on sales processes, procedures, tools, and practices.
Leads sales personnel in establishing personal contact and rapport with key local communities serving Medicare-eligible seniors, leveraging connections to increase community events and overall engagement.
Spends strategic time in the field with Membership Growth Consultants to observe field sales events, value proposition adherence, conversion rates, and identify areas for improvement.
Collaborates with Regional Sales Director to develop plans and tactics for new patient acquisition, including specific strategies for AEP, OEP, and SEP enrollment periods.
Aligns and partners with operations leaders on new patient onboarding and field-based member retention efforts.
Focuses on efficient and effective new patient onboarding, including scheduling, paperwork completion, and support of new patient orientation sessions at the center, to align on patient fit and expectations of value-based care.
Supports proactive member retention initiatives and participates in target member recapture efforts.
Leverages contact relationship management tools, personally and with the team, to manage the lead pipeline process.
Establishes strong relationships with sales agents and health insurance sales leaders in a defined geographic area.
Collaborates with sales leadership to establish and control budgets for community and broker events, reviews expenses, and recommends economies.
Coordinates proper company resources to ensure efficient and stable results.
Understands and trains MGCs on incentive compensation plans, and assists in the incentive review and validation process of assigned MGCs on a monthly basis.
Performs other duties as assigned and modified at manager’s discretion.