Associate Managing Consultant, Advisors & Consulting Services (S&T) – Fraud and Authorizations Focus

Mastercard•Boston, MA

1d•Onsite

About The Position

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client’s overall strategy, performance, and operations.

Requirements

Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, fraud operations management, or product management
Experience managing clients or internal stakeholders
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in English and the local office language (if applicable)
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Ability to travel to client sites on a semi-regular basis

Nice To Haves

Experience managing tasks or workstreams in a collaborative team environment with third parties
Strong knowledge of competitive technology capabilities
Deep understanding of the payment ecosystem; Issuing, Acquiring, Merchant
Understanding of Life Cycle and Account Management
Exposure specifically in payments and / or retail banking fraud & claims management technology solutions
Experience coaching junior delivery consultants
Relevant industry expertise
MBA or master’s degree with relevant specialization (not required)

Responsibilities

Drive key client engagements across a range of industries and types of consulting projects, acting as a participant in, and overseeing quality across authorizations, fraud, and chargeback payments projects
Work with technology and data to generate key hypotheses and independently structure workstreams to address client problems
Oversee the day-to-day work of the junior project delivery team to identify creative and useful banking analyses to address client problems, and synthesize analyses into clear, sound recommendations
Create effective, impactful storylines and slides.
Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
Manage working relationship with client managers, and act as trusted and reliable partner
Develop sound business recommendations and deliver effective client presentations
Mentor junior teammates and contribute to the firm's intellectual capital and solution development
Lead team and external meetings, and lead or co-lead project management
Contribute to the firm's intellectual capital and solution development
Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement