Associate Manager | Terrain Cafe | Glen Mills

Menus and Venues • Concord Township, PA

3d • $25 • Onsite

About The Position

Terrain Café is a chef-driven, garden-to-table restaurant that celebrates seasonal ingredients and the art of gathering through thoughtful menus and warm, welcoming spaces rooted in craftsmanship and heartfelt hospitality. The Associate Floor Manager leads hourly teams to deliver a best-in-class brand experience, overseeing floor operations to ensure our signature standards of hospitality are met.

Requirements

• 2-3 years of restaurant experience
• Experience with restaurant technical applications, including POS & OpenTable
• Ability to work in a standing position for long periods of time (up to 10 hours)
• Ability to reach, bend and stoop

Nice To Haves

• 1 year of supervisory experience preferred, but not required

Responsibilities

• Lead floor shifts with high energy and strict adherence to opening, closing, and operational standards.
• Direct daily workflow by assigning equitable floor sections, running engaging pre-shift meetings, enforcing dress code, and stepping into service roles whenever extra support is needed.
• Serve as the ultimate champion of the Terrain brand, ensuring our core values are reflected in every guest touchpoint.
• Maintain a strong, visible presence on the floor during peak hours, modeling extraordinary service standards and creating moments of genuine guest delight.
• Intentionally connect with guests to obtain real-time feedback, and actively monitor and respond to external customer communication channels.
• Act as the first line of defense for shift challenges, guest needs, seamlessly turning negative experiences into opportunities to build lifelong brand loyalty.
• Uphold the highest standards for sanitation and safety, ensuring the team consistently exceeds all regulatory and company guidelines.
• Think on your feet to swiftly resolve unexpected operational hiccups, from equipment malfunctions to sudden supply shortages.
• Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement, psychological safety, and team morale.
• Champion a culture of transparency and growth by providing candid, actionable feedback to team members while actively soliciting upward communication and ideas from the floor.

Benefits

• Affordable medical, vision and dental coverage.
• Employer-matched 401(k) plan
• All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
• Qualified transportation credit
• Generous employee referral program and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed