Associate Manager | Terrain Cafe | Wayland
About The Position
Terrain Café is expanding to Wayland, Massachusetts! Terrain Cafe was originally inspired by the idea of merging house and garden to create an immersive natural environment where customers can come to unwind, explore, and celebrate. With four established locations from Pennsylvania to Connecticut, we are thrilled to be opening our doors in Wayland. We’re currently seeking the right team to help us cultivate a welcoming space and share our Terrain Cafe hospitality with our new neighbors. The Associate Floor Manager leads hourly teams to deliver a best-in-class brand experience, overseeing floor operations to ensure our signature standards of hospitality are met.
Requirements
- 2-3 years of restaurant experience
- Experience with restaurant technical applications, including POS & OpenTable
- Ability to work in a standing position for long periods of time (up to 10 hours)
- Ability to reach, bend and stoop
Nice To Haves
- 1 year of supervisory experience preferred, but not required
Responsibilities
- Lead floor shifts with high energy and strict adherence to opening, closing, and operational standards.
- Direct daily workflow by assigning equitable floor sections, running engaging pre-shift meetings, enforcing dress code, and stepping into service roles whenever extra support is needed.
- Serve as the ultimate champion of the Terrain brand, ensuring our core values are reflected in every guest touchpoint.
- Maintain a strong, visible presence on the floor during peak hours, modeling extraordinary service standards and creating moments of genuine guest delight.
- Intentionally connect with guests to obtain real-time feedback, and actively monitor and respond to external customer communication channels.
- Act as the first line of defense for shift challenges, guest needs, seamlessly turning negative experiences into opportunities to build lifelong brand loyalty.
- Uphold the highest standards for sanitation and safety, ensuring the team consistently exceeds all regulatory and company guidelines.
- Think on your feet to swiftly resolve unexpected operational hiccups, from equipment malfunctions to sudden supply shortages.
- Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement, psychological safety, and team morale.
Benefits
- Affordable medical, vision and dental coverage.
- Employer-matched 401(k) plan
- Merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
- Qualified transportation credit
- Generous employee referral program
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
