Associate Manager - Visual Merchandising

Madewell • Charlotte, NC

8d

About The Position

The Associate Manager is a key member of the Madewell leadership team, responsible for helping ensure profitability by fostering genuine customer connections, brand loyalty, and community engagement. The role provides immediate feedback and coaching to maximize team performance and owns a designated area of the business, such as Visual Merchandising, Operations, HR, or Service & Selling. The Associate Manager also steps into other roles as needed to maintain operational excellence.

Working with the Store Director and management team, the Associate Manager helps manage store operations and technology, supports recruiting and associate development, and promotes a collaborative workplace. The role helps keep the team on track to exceed goals and deliver best-in-class customer service, and develops community engagement opportunities through events.

This position requires at least three years of full-time retail management experience with a similar scope, fashion-industry awareness, flexibility to work nights, weekends, and holidays, and the ability to lift, carry, and move at least 40 pounds. The posted hourly range is $24.00–$30.00. Pay may vary based on factors including work location, job-related knowledge, skills, and experience. The role also offers the opportunity for a bonus and access to benefits and perks, subject to location, employment type, and eligibility requirements.

Requirements

• At least 3 years of full-time retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy while executing tasks.
• Champion new ideas and demonstrate strong problem-solving skills while navigating uncertainty.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Collaborate with the Store Director as a shared business owner, contributing across the brand and maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the Store Director and management team to create a collaborative working environment.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to maximize team performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Competitive paid time off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed