DCC Associate Manager

Dakota Sioux Casino & Hotel•Sisseton, SD

6d•Onsite

About The Position

The Associate Manager role at Dakota Connection Casino involves overseeing daily casino operations, ensuring a high quality of guest service, and enforcing compliance with all relevant regulations and policies. This position requires strong leadership, financial acumen, and administrative skills to support the General Manager and contribute to the casino's efficiency and profitability.

Requirements

Minimum of three years of casino experience or hospitality management experience.
Ability to pass an annual Title 31 exam.
Ability to pass a background check and receive a gaming license from the Sisseton Wahpeton Oyate Gaming Commission.
Regular attendance is an essential function of the job; must be very dependable.

Responsibilities

Ensuring a good guest relations environment and handling all casino patrons' complaints in a timely and professional manner.
Enforcing compliance with regulatory agencies, internal accounting systems, administrative controls, and internal policies and procedures.
Assisting the General Manager and department managers and supervisors with casino operations during assigned shifts.
Overseeing the safety, integrity, and presentation of the Dakota Connection Casino property.
Safeguarding assets and resources.
Overseeing the daily operations of the casino and ensuring a high quality of guest service.
Reporting compliance deficiencies to departmental head(s).
Reporting ideas, problems, concerns, recommending changes, and channeling complaints to respective department head(s).
Recognizing, training, and supervising casino staff, fostering a culture of excellence and accountability.
Handling emergencies and notifying senior management as well as any other appropriate agency applicable to the situation.
Developing and implementing strategic plans to enhance operational efficiency and profitability.
Leading, mentoring, and developing a high-performing team, ensuring mutual understanding of desired outcomes.
Reviewing monthly financials to report on the financial health of the Casino operation and explain variances to budgets.
Maintaining a high level of administrative and professional accuracy, accountability, attention to detail, and confidentiality.
Assisting the General Manager with systems development.
Reporting daily by written report to the General Manager.
Supervisory monitoring of employee compliance concerning gaming regulation; casino, tribal, federal, and state, policies and procedures.
Overseeing & authorizing the proper payment procedures of W 2-G jackpot payouts.
Maintaining cognizance of Dakota Connection Casino programs and policies.
Cooperating and coordinating with department head(s) and supervisor(s) on matters of collective concern.
Adhering to the safety rules and regulations of the Dakota Connection Casino.
Complying with all other duties as assigned by the General Manager.