URBN Associate Manager Vendor Relations

URBN•Philadelphia, PA

About The Position

URBN is looking for an Associate Manager of Vendor Relations. This role will be responsible for overseeing the improvement of business relationships between internal stakeholders and external partners. Job functions include partnering with URBN Supply Chain, Production, and Buying Teams to support Vendors in understanding and complying with all requirements; including daily email/call assistance with internal Stakeholders and URBN’s Vendor base to assist with the use of Tradestone (URBN’s PLM) and outlined Vendor requirements. Provide daily support for the US Vendor Relations Team with a focus on managing existing/future projects to improve internal/external procedures specific to Vendor Compliance.

Requirements

Strong Organizational skills and attention to detail
Excellent communication, phone, and writing skills
Must be comfortable interacting with diverse groups of suppliers
Ability to execute objectives that support multiple departments
Ability to effectively manage time and adapt to an everchanging environment
Proficient in Microsoft Suite platforms
Experience with self-managed website platforms (i.e. - Contentful, Wordpress, etc.)
Experience with email service providers (i.e. - sales Force Marketing, Cheetah, Constant Contact)
Experience with PLM (preferably Bamboo Rose Platform)
College degree, or at least 2 years of college with a focus in Operations or Supply Chain Management
5 years of related work experience preferred
Prior experience in customer service or business operations required, preferably in a retail or supply chain setting

Responsibilities

Responsible for supporting the Vendor Registration process & troubleshooting
Oversee Vendor training post Registration and/or as needed.
Work directly with the Vendor, internal Partners, and Tradestone support team to resolve specific training and process issues.
Support Buying Teams with questions specific PO requirements/compliance.
Oversee Vendor training efforts during the Vendor Registration process by scheduling and executing informational training sessions, as needed.
Identify opportunities to improve Vendor training documentation to support existing and future requirements
Assist Vendors with all questions concerning our requirements, policies, and procedures outlined on the Vendor website.
Manage Vendor website updates with new/revised training documentation & requirements.
Manage email communication to external Partners.
Oversee internal training sessions and documentation on business procedures, both US specific and Global.
Partner with other URBN internal Stakeholders to execute internal training sessions.
Manage internal portal updates with new/revised training documentation & SOPs.
Partner with URBN Distribution & Fulfillment Centers to validate compliance requirements and/or communicate compliance changes.
Thorough understanding of Vendor Compliance Requirements specific to URBN POs shipping within (or to) our US Distribution & Fulfillment Centers
Understanding of Global impact to US and UK/EU Vendor base as it relates to requirement changes/implementation.
Support creating and distributing quarterly compliance reports to cross-functional partners to drive awareness and compliance efforts.
Develop and present reporting as requested/needed.
Support US Vendor Relations Team as a point of escalation for daily tasks.