Associate Manager, - Strategy & Operations

DoorDash USA•Austin, TX

About The Position

DoorDash Digital Ordering is a leading SaaS business unit offering products for online ordering, branded websites and mobile apps, and loyalty solutions to help restaurants grow revenue through their own first-party channels. This is one of the fastest-growing segments within DoorDash, presenting a significant opportunity to serve merchants across the Americas. The Strategy & Operations team partners with Product to define strategy and vision for all offerings, deciding what to build, where to invest, and how to bring products to market. The Associate Manager will take end-to-end ownership of a set of products, leading cross-functional efforts to grow them and transition DoorDash from a consumer marketplace to an industry-leading B2B SaaS company. This role requires a strategic operator who can act as an analyst, builder, operator, and cross-functional leader, owning zero-to-one experiments and shaping the roadmap. The scope can vary between Foundation Products (core revenue drivers) and Growth & Insights (next-generation products and experimentation). The ideal candidate thrives in fast-moving, founder-led, or resource-constrained environments, seeing lack of structure as an opportunity to build.

Requirements

4-7 years of experience in strategy, operations, consulting, product, or founder-type roles
Have taken a product or concept from inception through launch and into growth, leading cross-functional partners without a fully defined brief
Demonstrate the judgment to set a product’s direction and prioritize the gaps that matter most to the business
Can devise and execute a strategy to achieve business outcomes
Bring a strong analytical background, with the ability to synthesize large data sets into meaningful insights (proficiency in SQL preferred)
Lead cross-functionally and influence without authority across Product, Engineering, Data Science, Sales, and Marketing
Develop goals and OKRs to measure success, and hold yourself accountable for the outcome
Carry executive presence and exceptional communication skills, with the ability to tailor messaging across audiences (e.g., sales reps, execs, and merchants)
Pilot or build with AI tools in real-world workflows
Bring a founder mindset, identifying problems independently and driving them to resolution
Bachelor's degree required.

Nice To Haves

Founding or operating your own company or product, or an early employee role at a startup
Building and executing go-to-market motions
Working in a high-growth environment
Client or account management
Building financial or sales forecasting models
Restaurant, SaaS, or marketplace businesses
Both zero-to-one work in a lean environment and scaling products at a larger organization
Are the first in your family to attend college

Responsibilities

Own the product line: Take end-to-end ownership of your products. Set the strategy, define the goals and KPIs that measure success, and prioritize where to invest. You will build the business case, the financial model, and the operating plan, then carry them through launch and into growth.
Lead cross-functionally: Bring Product, Engineering, Analytics, Implementation, Sales, Marketing, and Support behind a plan and hold partners accountable to it without formal authority. You will be the connective tissue that keeps a launch on schedule and the feedback loop that informs what gets built next.
Analyze: Pair complex data analysis with qualitative insight from merchants and frontline teams to guide strategic decisions. You will build your own models and translate what you find into action that improves both the merchant experience and internal execution.
Experiment: Design and launch zero-to-one tests, pilot AI-powered tools, build demos or prototype agents, and configure internal tooling that improves speed, accuracy, or effectiveness. You will move quickly to retire what does not work and scale what does.
Represent the merchant: Act as the voice of the merchant and the field, leading discovery interviews and synthesizing feedback from Sales, Implementation, Support, and merchants themselves to help influence product roadmaps and go-to-market priorities. You will ensure our products resonate with restaurants and scale with repeatable excellence.
Scale learnings: Codify what works. Build the repeatable frameworks, processes, and enablement that raise the bar across the org, and define best practices for launching new products in a way that’s scalable and measurable.