Associate Manager, Retail Operations

Warby Parker•New York, NY

8d•$74,375 - $85,000•Remote

About The Position

Warby Parker is looking for an Associate Manager, Retail Operations to support the day-to-day operations of our growing retail fleet. In this role, you'll partner closely with cross-functional teams and field leaders to drive operational excellence, execute fleet-wide initiatives, and ensure stores have the tools, resources, and processes needed to deliver an exceptional customer and patient experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and can balance project management, execution, and field support. You'll play a key role in supporting ongoing retail operations and strategic initiatives that impact 360+ stores across the fleet.

Requirements

3–5 years of experience in retail operations, field leadership, store leadership, project management, or a related operational role.
Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
Comfortable balancing day-to-day operational support with longer-term strategic projects.
An effective communicator who can build relationships and collaborate across multiple teams and levels of the organization.
A proactive problem solver who enjoys identifying root causes and creating practical solutions.
Process-oriented and always looking for ways to simplify, streamline, and improve how work gets done.
Able to navigate ambiguity and adapt quickly as priorities evolve.
Passionate about supporting field teams and creating scalable solutions that improve the store experience.
Comfortable managing projects, timelines, budgets, and vendor relationships.
Advanced proficiency in Google Workspace, including Sheets, Docs, and Slides.

Nice To Haves

Experience supporting fleet-wide operational rollouts or change management initiatives.
Experience supporting both retail and healthcare, optical, or service-based operations.
Experience translating field feedback into process improvements and scalable operational solutions.

Responsibilities

Partner with cross-functional teams to support and execute operational initiatives across the retail fleet.
Manage relationships with external vendors and supply partners that support store operations.
Oversee retail supplies ordering, budgets, and operational resources needed to support stores.
Partner with Store Communications to develop timelines and support field readiness for new processes, tools, and operational updates.
Support the execution of fleet-wide operational projects and process rollouts, including testing, documentation, communication, and field adoption.
Collaborate with cross-functional partners to identify opportunities to improve operational processes, reduce complexity, and drive consistency across the fleet.
Manage and prioritize retail support requests, ensuring timely resolution and identifying recurring opportunities for process improvement.
Develop tools, resources, and operational guidance that support execution, adoption, and accountability in stores.
Track project milestones, operational performance, and key deliverables to ensure successful implementation and follow-through.
Serve as a liaison between field teams and headquarters partners, bringing forward feedback and helping shape scalable solutions.
Support operational readiness and execution for company initiatives, pilots, and business-critical projects.
Partner with field leaders to drive consistency, accountability, and adoption of operational programs and standards.