Retail Operations Associate

Branson Bank•Branson, MO

2d•Hybrid

About The Position

Branson Bank exists to help our neighbors prosper—and the Retail Operations Associate ensures our retail network runs accurately, consistently, and in step with policy so customers receive dependable service every time. Key responsibilities include supporting branch operational processes; reviewing transactional activity and reports; completing reconciliations; tracking exceptions and follow-up items; maintaining required records, schedules, and documentation; and partnering with associates and leaders across locations to resolve issues and improve workflow. This role combines focused administrative work with collaboration and problem-solving throughout the day. You'll balance recurring reports and reconciliations with changing Retail needs, working closely with associates and leadership across Bank locations. Some days may be heavily focused on reporting and data; others may require more coordination, follow-up, or support. The goal is the same: help keep Retail operations accurate, organized, and running smoothly so our teams can stay focused on serving customers.

Requirements

3–5 years’ experience in retail banking operations and branch processes
Strong organization, attention to detail, and analytical problem-solving
Ability to manage recurring deadlines and multiple priorities
Tech aptitude; proficiency in Microsoft Excel, Word, Outlook, and PowerPoint
Clear written/verbal communication and strict confidentiality

Responsibilities

Supporting branch operational processes
Reviewing transactional activity and reports
Completing reconciliations
Tracking exceptions and follow-up items
Maintaining required records, schedules, and documentation
Partnering with associates and leaders across locations to resolve issues and improve workflow