Associate Manager, Property Claims (Homeowners)
About The Position
National General Insurance is seeking an experienced Property Claims leader to manage a remote team of adjusters handling homeowners property claims across Georgia and neighboring territories. This role is ideal for a leader with a strong background in residential property claims, coverage investigations, estimating, and team development who thrives in a fast-paced, customer-focused environment. The Associate Manager will provide daily leadership, coaching, and technical guidance to a team of adjusters managing a variety of claim types, including complex wind, hail, water, roof, and total loss claims. This individual will be responsible for driving claim quality, operational excellence, development of team members, and customer outcomes while ensuring compliance with company guidelines and regulatory requirements.
Requirements
- Claims Processing
- Conflict Management
- Employee Supervision
- Homeowners Claims
- Homeowners Insurance
- Negotiation
- Xactimate
Nice To Haves
- Leadership experience within Property Claims.
- Strong background handling Homeowners Property claims.
- Experience leading remote or geographically dispersed teams.
- Expertise in coverage investigations and claim resolution.
- Experience with wind, hail, water, roof, and total loss claims.
- Advanced Xactimate estimating experience.
- Strong understanding of claim processes, authority levels, and operational best practices.
- Excellent communication, coaching, and relationship-building skills.
- Demonstrated ability to prioritize work, stay organized, and manage competing priorities.
- Proven success developing adjusters through coaching and mentoring.
- Experience managing high-volume property claim environments.
- Familiarity with Southeastern markets, particularly Georgia, is a plus.
Responsibilities
- Lead, mentor, and develop a remote team of approximately 5 property claims adjusters.
- Provide technical expertise and oversight on homeowners property claims, including complex water, wind, hail, roof, and total loss losses.
- Support adjusters through claim investigations, coverage analysis, authority decisions, and claim resolution strategies.
- Partner with consultants and leadership teams to ensure consistency in claim handling processes, estimating standards, and authority guidelines.
- Monitor team performance, workloads, customer experience, and quality outcomes.
- Coach adjusters through escalated claim situations and coverage concerns, ensuring appropriate handling and collaboration with internal partners.
- Drive continuous improvement through training, mentoring, and talent development initiatives.
- Foster a collaborative and engaged remote team culture while maintaining accountability and performance standards.
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement to help offset internet costs for remote employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
