Claims Associate Property Adjuster

USAA•Colorado Springs, CO

3d•$52,960 - $89,370•Onsite

About The Position

USAA is seeking dedicated professionals to work in their Colorado Springs office as an Associate Property Adjuster. This role involves managing a caseload of low complexity property claims, investigating damages, determining coverage, and negotiating settlements. The position requires proactive management of claims, collaboration with vendors and internal partners, and maintaining accurate file documentation. The role also supports workload surges and catastrophe response operations, which may include on-call duties, evening, weekend, or holiday work, and potential travel with minimal notice. The company emphasizes its mission to empower members through competitive products, exceptional service, and trusted advice, aiming to be the #1 choice for the military community and their families. USAA's core values of honesty, integrity, loyalty, and service guide their operations.

Requirements

Up to 1 year of customer service experience anticipating customer needs and resolving escalations
Ability to prioritize and multi-task, including navigating through multiple business applications.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Successful completion of a job-related assessment may be required.

Nice To Haves

Previous Claims experience
US military experience through military service or a military spouse/domestic partner

Responsibilities

Proactively manages assigned claims caseload comprised of low complexity claims that require commensurate knowledge and understanding of claims coverage.
Partners with vendors and internal business partners to facilitate low complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving low complexity policy terms and contingences.
Determines and negotiates low complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.
Maintains accurate, thorough, and current claim file documentation throughout the claims process.
Applies fundamental knowledge of estimating technology platforms; utilizes platforms to prepare claims estimates to manage low complexity property insurance claims.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.