Associate Manager Product Operations, Autonomy Commercialization - DoorDash Dot

DoorDash USA•San Francisco, CA

8d•$105,400 - $155,000•Onsite

About The Position

DoorDash Labs is an independent team within DoorDash focused on exploring robotics and automation to transform last-mile logistics. This role is crucial for commercializing autonomy and robotics, ensuring merchant partners can reliably interact with robots for order handoffs, troubleshooting, and overall experience. The position involves building strategies and operational mechanisms to onboard merchants, maintain their performance, and create a feedback loop for product and engineering teams.

Requirements

Bachelor's degree in business, operations, or a related field, or equivalent related experience.
3–6 years of experience in Strategy & Operations, Merchant/Partner Success, Product Operations, Business Strategy, or a closely related field, ideally with experience owning a partner-facing KPI end-to-end.
Experience building operational mechanisms from scratch (onboarding flows, performance reviews, escalation paths, feedback loops).
Comfortable spending time in the field with merchants and on-the-ground ops teams.
Ability to think in metrics, define KPIs, instrument them, and distinguish signal from noise.
Clear communication skills across different audiences, translating frontline issues into product asks and explaining tradeoffs.
Bias toward action in ambiguous, early-stage environments; energized by problems without clear ownership or process.

Nice To Haves

Experience launching new technology, hardware, or operationally complex products with external partners.

Responsibilities

Own merchant adoption and performance KPIs for autonomy end-to-end, defining, instrumenting, and driving improvement.
Build and scale operational mechanisms for onboarding merchants to autonomy, including training and steady-state operations.
Partner with sales, account management, and field ops to recruit merchant cohorts and design experiments for new features and handoff models.
Define merchant performance benchmarks (e.g., handoff success rate, dwell time, merchant CSAT) and ensure accountability.
Establish a feedback loop from the field to product and engineering, translating observations into prioritized inputs.
Act as the voice of the merchant within Labs, advocating for their constraints in product reviews, roadmap planning, and launch decisions.