Product Commercialization Associate - Operations

Mount Sinai Health System • New York, NY

5d • $72,473 - $108,709

About The Position

Mount Sinai Solutions (MSS) is a unique business unit within Mount Sinai dedicated to serving Commercially insured patients. We are looking for an Operations Associate to join our Team, focused on delivering great value and a best-in-class experience for our patients. In this role, you will support key stakeholders across Enterprise Business Development and Innovations by providing critical support functions to our customers, partnerships and growth initiatives, including closely collaborating with leaders across the Mount Sinai Health System.

Requirements

• Bachelor’s Degree
• 2 years of professional experience in a fast-paced work environment
• Expertise in Microsoft Office Suite (PowerPoint, Excel, etc.)
• Strong written and verbal communication skills
• Strong analytical and trouble-shooting skills
• Self-motivated team player
• Highly organized, structured, and detail-oriented

Nice To Haves

• experience in healthcare industry is a plus
• Experience with electronic medical records, Epic (preferred)
• Background in program development and process improvement strongly preferred

Responsibilities

• Coordinate the implementation and onboarding of new products, customers, and partners, from planning through operational launch and stabilization.
• Support end-to-end integration and interoperability activities within the Mount Sinai ecosystem, helping ensure workflows, handoffs, and service expectations are clearly defined.
• Maintain project plans, workplans, timelines, risks, issues, decisions, and status updates; escalate barriers and support timely resolution.
• Partner with cross-functional teams to confirm operational readiness across areas such as access and scheduling, clinical operations, billing, finance, IT, analytics, marketing, and managed care.
• Develop and maintain implementation documentation, including process maps, standard operating procedures, training materials, readiness checklists, and transition plans.
• Support the day-to-day operations adjusting focus as team priorities and workload shift.
• Execute and monitor operational requirements associated with customer, service, and outcomes commitments.
• Coordinate revenue cycle activities, including claims processing, payment receipt, payment reconciliation, and payment distribution in partnership with Revenue Cycle and Finance.
• Triage and help resolve operational issues raised by customers, patients, partners, and internal teams; document root causes, owners, actions, and outcomes.
• Assess current-state workflows, identify gaps or inefficiencies, and help design future-state processes that improve reliability, scalability, and patient experience.
• Partner with Analytics, Finance, IT, and other teams to support accurate data collection, consistent definitions, and reliable performance reporting.
• Monitor key performance indicators and contractual requirements; identify trends, performance gaps, and opportunities for follow-up.

Benefits

• The salary range for the role is $72,473.00 - $108,709.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level