Associate Manager, Operations VH

Keurig Dr Pepper•Waterloo, ON

3d•CA$73,900 - CA$95,700•Onsite

About The Position

Van Houtte Coffee Services, a proud part of Canada's Top 100 employers and Canada's Top 100 employers for young professionals, is seeking an Associate Manager, Operations VH in Waterloo, ON. This is a permanent, full-time position. We are a leading beverage company with a rich heritage, committed to offering the highest levels of customer service. We brew over 1,000,000 cups of coffee daily across 25 cities and offer exciting career growth opportunities in a dynamic, challenging, and fast-paced work environment.

Requirements

Strong experience in operations and people management (5 years).
Good communicator who likes to coach, lead and build high-performance teams.
Problem solver who easily navigates through ambiguity and unforeseen situations.
Likes planning, optimizing and playing within key performance indicators.
Fosters a safe work environment by promoting Occupational Health and Safety policies.
Has a valid driver’s license and a satisfactory driving record.

Nice To Haves

Customer first, roll-up-my-sleeves and get-it-done enthusiast.
Sees grey zones, blurry lines and change as an opportunity to improve.
Chases down solutions to obstacles and revels when faced with challenges.
Preaches teamwork, resourcefulness and entrepreneurial thinking.

Responsibilities

Oversee delivery and warehouse teams composed of Technical, Delivery and Warehouse Associates.
Ensure that all customers are receiving top-level service and that service levels are met.
Supervise warehouse activities and ensure inventory targets are attained (i.e.: inventory values, days of inventory on hand, etc.).
Maintain positive staff relations through consistent and effective communication including staff meetings, weekly reviews, route rides, and one-on-one communication.
Make sure relevant administrative procedures are carried out correctly and efficiently in accordance with company policies.
Oversee and manage administrative processes and procedures, ensuring these are executed and completed efficiently and in accordance with corporate policy.
Manage and support the employee lifecycle (recruitment, orientation, onboarding, retention, and offboarding). Provide coaching and performance feedback, supporting professional growth, training, and development.
Ensures an inclusive and collaborative work environment that is aligned with KDP values and policies.
Collaborate closely with Associate Managers and leaders across the territory and country to promote synergy.