Associate / Manager of Specialty Operations

Zeta Charter Schools•New York, NY

17d•$70,000 - $100,000•Hybrid

About The Position

Zeta is seeking a talented Associate or Manager of Specialty Operations to join their Network Office for Academic Excellence and School Excellence teams. This role is crucial for supporting the day-to-day operations of Zeta's specialty programming across their network of schools. The ideal candidate will be passionate about equitable access to world-class learning opportunities, possess a service-oriented mindset, and have a proven track record of designing and executing efficient systems. Zeta's specialty programs, including Music, Taekwondo, Soccer, Chess, Art, Dance, Orchestra, Performing Arts, Athletics, Basketball, and Pre-K Specialty, are designed to engage students in whole child learning, fostering critical thinking, creativity, problem-solving, and grit. The title and compensation will be determined based on the candidate's experience, skills, and competencies. Zeta is committed to changing the landscape of public education in New York City and beyond, opening 1-2 new schools each year.

Requirements

Bachelor’s degree
At least 2 years of experience
Proven track record of designing and executing efficient systems
Proven track record of ensuring programs run seamlessly at scale
Background working in schools
Experience with Salesforce or similar CRM systems
Experience using AI or automation tools to improve operational efficiency
Permanent authorization to work in the U.S.

Responsibilities

Own the day-to-day operations of Zeta’s specialty programming, managing enrollment, schedules, procurement, inventorying, logistics, and communications with precision
Design and refine systems and structures that make specialty programming consistent and scalable across all schools
Manage data effectively by tracking enrollment, usage, and outcomes in spreadsheets and dashboards, and surfacing insights to continuously improve programming
Collaborate closely with school-based operations teams (SBOT), Operations Directors, and school leaders to ensure programming runs smoothly at every school
Serve as the first point of contact for schools on operational questions regarding our specialty programs, and surface feedback to address across the organization
Coordinate with external vendors and partners to deliver excellent programming that expands opportunities for students
Represent specialty programming with clarity and confidence, bringing strong organizational presence when interfacing with leaders, staff, and vendors
Wear multiple hats as a part of a lean scale-up team, supporting the work of others on the team and taking on new projects and tasks as needed