Associate Manager - ERP Package Applications

DXC Technology•USA OH Home based (CSC Location), OH

2d•$84,400 - $156,800•Remote

About The Position

DXC is seeking an Associate Manager ERP Packages for its Consulting & Engineering Services team. The role helps clients transform their businesses through customized solutions and technical leadership, with a focus on ServiceNow architecture, configurations, and integrations. The position supports project scoping and vision, technical governance, architecture standards, and delivery activities across design, development, testing, and deployment. It also contributes technical expertise to business development and pre-sales, serves as a liaison among business and technical stakeholders, and helps improve implementation methodologies and service offerings based on client experience.

Requirements

At least 5 years of relevant experience architecting and delivering ServiceNow solutions across multiple products, such as ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD, and Portal.
Strong professional services and/or client-facing experience.
Excellent written and verbal communication skills, including presentation and facilitation skills.
Demonstrated ability to influence, consult, and provide thought leadership to sponsors and stakeholders in solving governance, program/project management, business process, and/or technical problems.
Strong interpersonal skills, a customer-centered attitude, and ability to work with cultural diversity.
Proven team player and team builder.
A degree, preferably in Information Technology, Engineering, or the Sciences.

Nice To Haves

ITIL V3 Foundation Certification desired.
ServiceNow System Administrator, Certified Implementation Specialist, and/or Certified Application Developer certifications preferred.

Responsibilities

Help clients transform their businesses and solve complex problems.
Define the scope and vision for projects that deliver customized solutions.
Define, guide, and support execution of technical governance processes.
Help develop standards and practices for maintaining the ServiceNow architecture model.
Participate in or lead design workshops, development, testing, and deployment activities.
Maintain responsibility for technical deliverables related to ServiceNow configurations and integrations.
Demonstrate expert understanding of ServiceNow best practices.
Develop and represent a deep understanding of DXC capabilities and customer businesses.
Support business development and pre-sales activities as technical lead or architect across functional and technical projects.
Drive continuous improvement of implementation methodology and service offerings based on client experiences.
Serve as a technical leader and liaison among business partners, technical resources, and project stakeholders.