Associate Manager, Digital & Technology Ops (On-prem)

KFC • Plano, TX

10h • Onsite

About The Position

To oversee all on-premise channel operations, performance, and technologies, ensuring the effective management and scaling of in-restaurant technologies, including but not limited to POS, kiosks, digital menu boards, and other front-of-house (FOH) and back-of-house (BOH) technologies and applications.

Requirements

• Minimum of 5 years of experience in restaurant operations, technology management, or a related field.
• Proven experience managing and scaling on-premise technologies in a retail or restaurant environment.
• Strong project management and analytical skills.
• Excellent stakeholder management, communication and collaboration skills.
• Experience with FOH and BOH technologies, digital menu boards, and kiosks.
• Ability to manage multiple projects and drive technology performance improvements.

Responsibilities

• Lead the strategy and execution of all on-premise channel operations to ensure high performance and superior customer experiences.
• Oversee the deployment and performance of all FOH and BOH technologies, including KDS, POS, and other solutions.
• Manage the performance and optimization of digital menu boards to enhance in-restaurant customer engagement.
• Ensure the effective implementation, management, and performance of kiosk and self-service technologies.
• Develop and execute strategies to scale on-premise technology solutions across restaurants, including applications like Digital Routines, Labor/Inventory Management, and Production & Forecasting Management platforms.
• Continuously analyze performance data to identify opportunities for improvement and optimize operations.
• Work closely with cross-functional teams to align on-premise operations with overall business objectives.
• Manage the commercialization and operational integration of digital platforms, ensuring they are effectively embedded into restaurant operations to enhance efficiency, drive growth, and improve the customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level