Associate Manager, Digital & Technology Ops (On-prem)

KFC • Plano, TX

12h • $99,200 - $105,030 • Onsite

About The Position

To oversee all on-premise channel operations, performance, and technologies, ensuring the effective management and scaling of in-restaurant technologies, including but not limited to POS, kiosks, digital menu boards, and other front-of-house (FOH) and back-of-house (BOH) technologies and applications.

Requirements

• Oversee all on-premise channel operations, performance, and technologies.
• Ensure effective management and scaling of in-restaurant technologies.
• Manage POS, kiosks, digital menu boards, and other FOH and BOH technologies and applications.

Responsibilities

• Lead the strategy and execution of all on-premise channel operations to ensure high performance and superior customer experiences.
• Oversee the deployment and performance of all FOH and BOH technologies, including KDS, POS, and other solutions.
• Manage the performance and optimization of digital menu boards to enhance in-restaurant customer engagement.
• Ensure the effective implementation, management, and performance of kiosk and self-service technologies.
• Develop and execute strategies to scale on-premise technology solutions across restaurants, including applications like Digital Routines, Labor/Inventory Management, and Production & Forecasting Management platforms.
• Continuously analyze performance data to identify opportunities for improvement and optimize operations.
• Work closely with cross-functional teams to align on-premise operations with overall business objectives.
• Manage the commercialization and operational integration of digital platforms, ensuring they are effectively embedded into restaurant operations to enhance efficiency, drive growth.
• Improve the customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed