Associate Manager CS

NielsenIQ

16h

About The Position

As Associate Manager at Costumer Success you will lead the initiation and development of fruitful relationships with retailers customers (main manufacturers of mass consumption) at a local level guaranteeing commercial development, continuous communication and the creation of strategies aligned to the client's business vision. Responsibilities You will set high standards of customer delivery, provide support, recognition and feedback to develop partners, and support a strong team environment focused on exceeding customers' internal and external requirements. You'll handle confidential conversations with clients, resolve conflicts, and harmonize processes internally. You will have to know the client, understand their needs and their business to propose strategies with a comprehensive vision of NielsenIQ solutions. You will support the creation of annual plans to define action plans with clients, identifying objectives, solutions to present and results to be obtained. You will make business presentations with a high level of analytical detail, to the different areas of the clients You will negotiate and secure the service model based on deliverables with your client portfolio.

Requirements

Bachelor's degree in Business Administration, Industrial Engineering, Economics, Marketing or related
Experience in Consumer Goods companies, Retailers market research consultants, marketing areas, commercial, project management. (More than 6 years)
Microsoft Advanced Packaging (PowerPoint, Excel and Word)
Power Bi (Desirable intermediate level)
English (Intermediate-Advanced / Advanced desirable)
Good project management skills (on time, according to scope and with flexibility when needed)
Customer management and consulting skills
Working under pressure and managing stress
Presentation skills and effective communication
Trading and negotiation skills
Proven skills to work with cross-functional teams and drive results

Nice To Haves

Analytical person with business skills and teamwork
Ability to inspire and motivate teammates

Responsibilities

Set high standards of customer delivery
Provide support, recognition and feedback to develop partners
Support a strong team environment focused on exceeding customers' internal and external requirements
Handle confidential conversations with clients
Resolve conflicts
Harmonize processes internally
Understand client needs and their business to propose strategies with a comprehensive vision of NielsenIQ solutions
Support the creation of annual plans to define action plans with clients, identifying objectives, solutions to present and results to be obtained
Make business presentations with a high level of analytical detail, to the different areas of the clients
Negotiate and secure the service model based on deliverables with your client portfolio