Associate Manager, Content Operations & Programming

Joe Hand Promotions•Feasterville-Trevose, PA

5d•Hybrid

About The Position

Joe Hand Promotions (JHP) is seeking a dynamic, detail-oriented professional to join our Content Team as an Associate Manager, Content Operations & Programming . This role serves as a foundational entry point into the organization, offering hands-on experience across content operations, programming, and strategy. While operationally intensive and requiring exceptional attention to detail, this position is designed for individuals eager to grow into managing their own independent content portfolio. You will work closely with senior leadership, contribute to partner relationships, and gain exposure to high-level decision-making across the sports media landscape. The Content Team at JHP acts as the connective tissue between the organization and its content partners. Content Managers serve as the “CEOs” of their respective products, owning relationships with premier global partners such as UFC, ESPN, WWE, AEW, DAZN, and PBC. They are responsible for the full lifecycle success of their content portfolio, including: Relationship Management: Acting as the primary point of contact for content partners Cross-Functional Alignment: Coordinating strategy across Sales, Marketing, Signal Activation, and Dev-Ops Portfolio Growth: Identifying and acquiring new content opportunities Reporting to two Senior Content Managers, you will serve as a key support pillar across multiple content portfolios. This is not a purely administrative role—you will participate in partner calls, contribute to strategic discussions, and support day-to-day execution. Your objective is to master the operational and strategic fundamentals of sports content distribution, positioning yourself to transition into a full Content Manager role with ownership of your own portfolio.

Requirements

Experience: 2+ years in partnership management, business development, sales, or marketing preferred (exceptional recent or upcoming graduates will be considered)
Industry Interest: Strong interest in sports media, live programming, and media rights
Communication: Excellent verbal and written communication skills; confident engaging with external partners and senior stakeholders
Attention to Detail: Highly meticulous, with an understanding of the impact of accuracy in live programming
Analytical Skills: Comfortable working with spreadsheets, data sets, and extracting actionable insights
Flexibility: Willingness to work nights and weekends as needed to support live sports programming

Responsibilities

Programming & Distribution Liaison (ESPN+ for Business)
Serve as the primary programming and scheduling liaison between ESPN and JHP stakeholders
Act as the bridge between ESPN and distribution partners, including DIRECTV for Business and the Joe Hand App
Maintain and audit customer-facing schedules to ensure accuracy and completeness
Support live operations, including off-hours and weekend coverage, particularly during peak sports seasons
Retention Intelligence & Churn Strategy
Lead churn tracking and retention analysis across subscription-based content
Identify patterns, trends, and triggers contributing to customer attrition
Collaborate with Content Managers to develop retention strategies and communicate insights to Sales
Provide data-driven insights that explain customer behavior and inform decision-making
Portfolio Management & Vendor Relations
International Soccer: Act as the Content Manager for this program, managing the partner relationship (ISM), sales enablement materials, and marketing alignment
Fanzo Relationship: Partner with internal stakeholders to oversee the Bar Finder platform, ensuring accuracy, functionality, and optimal user experience